"Sir Cris and Ma'am Tina [of Pasig A. Mabini Branch] have outstanding customer service! Because of this, my friend (who's also a business owner) opened an account with China Bank even though she lives and her business is in Taytay. All because of VERY GOOD customer service to clients. Keep it up!"

“Aira & Patricia - excellent customer service! Yes, I had a very nice experience when I went to China Bank Ayala Mall Manila Bay branch. Both ladies are very helpful and kind to me. They assisted me very well in my request. They offered a solution to my problem ( I have to do over the counter withdrawal because I still don't have my ATM (payroll from another branch), and Patricia (the teller at that time) told me I can make a request to have my ATM delivered at Manila Bay branch, and that's what I did. She helped with the process. And a week later I got my ATM. I'm very grateful to her. Hope you will let her know of the excellent service she had done.” 

“As observed, the quality of service of the staffs are well executed. Everyone in the bank seems to be nice and friendly to the customers. All the staffs in China Bank España Branch accommodated me very well with their fast service and friendly attitude.” 

"For me, I'm already satisfied with China Bank service, very much courteous & competent."

"Everything is taken care of well (in Novaliches - Zabarte) - everyone from guard to managers. Thank you."