"Ms. Claudette Acosta of your Agoo, La Union branch was very helpful and explained clearly the terms of your service. So, I was very satisfied with her extraordinary effort in explaining and guiding me during our transaction with your bank."

"Miss Cherry & Miss Rizelle were very professional and accommodating. I confirm my commendation to both Miss Cherry and Miss Rizelle of China Bank Mandaluyong-Pioneer Branch. They made my account opening experience smooth. Both were accommodating and thoroughly informed me about the other products and services that the bank can offer. Furthermore, they told me about the contact numbers that I can reach out to whenever I have any concerns about my accounts. It was a seamless branch experience."

"Thank you for giving me a chance to commend Ms. Joyce and Manager Nerizza. They are both very helpful with my transactions no matter how small. When I have queries, they give their full attention and are very well informed of banking rules which helps me make better decisions. They are both very polite and cheerful to everyone, making banking a pleasant experience. But overall, the bank employees of Rizza’s branch are a team! Thank you again. I have been banking with China Bank since the 1970’s and I intend to stay."

"All staff has shown outstanding service esp Royce, Manager Arlyn, and Aileen. All crew have shown me courtesy and a friendliness that are very seldom found in other banks. This was the primary reason why I transferred accounts. I didn't know anyone at China Bank back then but Aileen saw to it that I felt welcome once seated. She would offer me bottled water and some cookies which would be incomprehensible to other banks. May I mention Royce and Manager Arlyn as well? Both took their time to be useful and helpful in the many bank matters that I needed to attend. They offered me assistance in more ways than one. Competition is always tough and in this dog-eat-dog world, an extra dose of humanity sometimes gives one the edge. Kudos to the staff of Chinabank Dasmariñas!"

"Miss Elou is very accommodating. Even through messenger she entertains my query, assists what I need, gives her best to do some of my requests and she's very kind even to the point, it was her break time. She deserves appreciation. The same with Miss Rosy, she's friendly and very accommodating."

"Yes, it was an A1 service extended by Neil and Phoebe and their team. A wonderful morning experience. The best banking experience for us. Friendly, very helpful, understanding and makes you feel very comfortable. More power to your Camarin Branch."