Advisories FX and NAVPu Foreclosed Properties Corporate Governance

Chinabank elevates customer experience to the cloud

As part of its ongoing digital transformation to deliver exceptional customer service and experience, Chinabank modernized its Customer Contact Center (CCC) solution with Genesys Cloud, a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. It is expected to boost Chinabank’s customer support capabilities, creating opportunities to better serve and deepen relationships with its customers.

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Chinabank expands RippleNet partners with DeeMoney

Chinabank continues to broaden its global remittance tie-ups to serve Filipinos anywhere in the world. Connecting via the RippleNet platform, the bank partnered with DeeMoney, Thailand’s leading Fintech money service business, to facilitate fast and convenient remittance from Thailand to the Philippines.

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Chinabank, SLI ink P5B term loan agreement

Chinabank and Sta. Lucia Land Inc. (SLI) entered into a P5-billion, 5-year loan agreement. A signing ceremony was held on November 28, 2023 at the Chinabank head office in Makati City.

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Chinabank wins customer engagement award

Chinabank made waves at the recent ENGAGE 2023 conference of Backbase, the global leader in engagement banking platform.

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Changes in the Declarations of Trust / Plan Rules of the Unit Investment Trust Funds

Please be advised that we have amended the Declarations of Trust/Plan Rules to implement routine updates for consistency with regulatory requirements as well as align with the Trustee’s investment strategies and policies. The changes will take effect on January 1, 2024.

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Chinabank welcomes the Year of the Dragon with Michelle Dee as brand ambassador

Chinabank has signed up its first ever brand ambassador, the reigning Miss Universe Philippines Michelle Marquez Dee. The collaboration was formalized on February 14, 2024 at the Chinabank head office in Makati City.

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What our customers say about our services

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"This branch is by far the best branch we've ever visited. And I'm not just talking about Chinabank branches. I'm talking about all banks in general. We are considering switching banks based on the level of services we experienced from this branch. Very friendly staff. Gave us a very warm welcome considering it's our first time with Chinabank. Very accomodating to clients and they really know what they're doing."

Mr. Jude B.
(For Pasig- Santolan Branch, Oct 2023)
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"My family and I will always be grateful for the assistance afforded to us by Natalie. She's wonderful and she's a BIG part of why we love keeping our accounts with Chinabank. She really makes banking so convenient and I couldn't and wouldn't ask for a better service"

Ms. Angela A.
(For Tutuban Prime Block Branch, Oct 2023)
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"I would like to commend Mrs. Sanchez (ChinaBank San Fernando Pampanga Branch) for her excellent customer service. She consistently provides a friendly, accommodating and positive experience to me and my father whenever we visit her branch. She is very knowledgeable about the bank’s policies and able to clarify any questions we have. Mrs. Sanchez’s warm and caring personality makes bank transactions less intimidating. She is an exemplary asset to this branch and hope that she is able to inspire other employees to follow suit."

Mr. Fernando B.
(For San Fernando Branch, Sept 2023)
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"All the branch staff are very accommodating and friendly. They always make sure to remember us on our special occasions by calling to greet us and send us sweets. I would like to commend Ms. Abby, she always go out of her way to cater our needs in the most efficient way. She values our time so she always make sure to deliver. With Chinabank, they make their customers feel that they are part of the family. I think that is why they gain their client's loyalty. Services in the fastest way possible."

Ms. Maria A.
(For Batangas - Bauan Branch, Aug 2023)

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