We’ve refreshed your online banking experience with a cleaner look, upgraded features, and smoother navigation—all designed to make banking easier, faster, and more secure.
Whether you’re checking balances, sending money, or managing your cards, it’s now simpler than ever. Already using My CBC on mobile? Great—just log in on desktop with your usual credentials.
With My CBC Online, you can:
Conveniently manage your Chinabank account from your desktop or laptop.
Already using My CBC on mobile? Just log in on desktop with your usual credentials.
Login or RegisterMy CBC Online is the new internet banking channel of Chinabank and will replace the current Chinabank Online. This upgrade will offer customers an improved omnichannel experience, allowing for seamless navigation across all platforms. Users can expect consistent interactions and personalized services, which will enhance the overall digital banking experience with Chinabank.
My CBC Online is free and is available for use 24/7.
My CBC Online can be accessed through the Official Chinabank website (https//www.chinabank.ph) or by accessing this URL https://digital.chinabank.ph/web.
You can use the following web browsers:
You cannot directly log in to My CBC Online using your existing Chinabank Online username and password. However, you can use them to register.
You can register using any of your active Chinabank savings account, current account, or credit card.
For Current and Savings accounts:
The following accounts do not qualify for registration in My CBC App:
Note: If you still wish to access your sole proprietorship account or DBA, you can enroll on China Bank Online - Corporate (CBOL), also known as BOB.
You can register using an active savings accounts, current accounts, and credit cards. No ATM activation needed.
Registration on My CBC is available through our app only on your compatible mobile phone or device. When you download or scan to access My CBC app, you will be guided step by step through an easy and secure registration process.
We've made registration mobile-only because it keeps your account extra secure. When your account is linked to your personal device, you get an added layer of protection that gives you more confidence while banking online. Plus, everything stays consistent and user-friendly across all your banking activities.
Yes, you can use your My CBC App username and password in My CBC Online.
Choose how you want to verify your access.
You will be locked out after a maximum of three (3) consecutive invalid login attempts. You may try logging in again after 15 minutes.
You can visit any Chinabank branch to verify your registered email address and mobile number.
Check your internet connection and your email's Junk or Spam folder.
If you haven't received the EVC (Email verification code), try the transaction again. If it still doesn't work after several attempts, please let us know through our Contact Us page, or email us at online@chinabank.ph with the following details:
Ensure the reliability of your device's network reception and request a new OTP.
If you still have issues after multiple attempts, please let us know through our Contact Us page, or email us at online@chinabank.ph with the following details:
You may visit any Chinabank branch to update your contact information.
For added security, the system automatically logs you out after five (5) minutes of inactivity. Simply log in again to continue using My CBC Online.
To reset your password:
A successful password reset will result in a confirmation message
For your security, a 15-minute cooling period is enforced before the new password can be utilized. You can log in using your new password after 15 minutes.
Send money on My CBC allows you to initiate local remittance transactions to anyone in the Philippines, even if they don’t have a bank account. Beneficiaries can collect the cash at any Chinabank or China Bank Savings branch or authorized cash pick-up partner locations nationwide.
Cash Pick-Up is a local remittance service that allows your beneficiary to claim funds at any Chinabank or China Bank Savings branch, or authorized partner location. It’s especially useful for those who need cash immediately, don’t have a bank account, or are in areas without access to a branch or ATM. Funds are made available to beneficiaries in real time. There are two types of cash pick-up:
To create a Send Money transaction:
A confirmation screen will be displayed, and SMS and email notifications will be sent to your registered contact details.
The reference number for a Send Money transaction consists of 19 alphanumeric characters. It starts with “CBC”, followed by 16 numeric digits which you will see in the My CBC confirmation page, SMS and email notification.
Format: CBC################
For both Cash Pick-up Chinabank and Cash Pick-up Anywhere, you can send up to Php40,000.00 per transaction with a total daily limit of Php200,000.00.
It is real-time, for both Cash Pick-Up Chinabank and Cash Pick-Up Anywhere. As soon as you receive an email and SMS confirmation, your beneficiary may claim the cash. Simply provide your beneficiary with the reference number, which they must present along with a valid ID.
You may view the status of your Send Money transaction by entering the reference number in the Remittance tracker web page.
Yes, provided that the status of the transaction is “Available for Payment”. For assistance, you may contact our 24/7 Customer Contact Center at +63(2)888-55-888 or email us at online@chinabank.ph.
None, but only the principal amount will be credited back.
You can check the status of your transaction in two ways:
Through the My CBC App Transaction List:
Through the My CBC App pre-login screen:
Yes, as long as the transaction status is marked “Available.” Once the status changes to “Claimed,” the transaction can no longer be canceled. To cancel your transaction:
No, there is no cancellation fee. However, only the principal amount (amount you intended to send) will be credited back to your account. The transfer fee is not refundable.
New: How do I enroll a Remittance Beneficiary?
To enroll your beneficiary:
Log in to My CBC
Tap “More”, choose “Manage Favorites”, then select “Remittance Beneficiaries”
Tap the add (+) button, then enter the Beneficiary Details, and tap “Continue”
Review Beneficiary details, then tap “Confirm”
Authenticate using biometrics/MPIN/Passkey when using My CBC app, or entering the OTP using My CBC Online
A confirmation screen will be displayed, and SMS and email confirmations will be sent to your registered contact details
New: How can I edit the details of an enrolled Remittance Beneficiary?
To edit your beneficiary’s details:
Log in to My CBC
Tap “More”, choose “Manage Favorites”, then select “Remittance Beneficiaries”
Select the Beneficiary whose details you want to edit, then tap the pencil icon
Update the details of your beneficiary and tap “Save Changes”
Authenticate using biometrics/MPIN/Passkey when using My CBC app, or by entering the OTP when using My CBC Online
A confirmation screen will be displayed, and SMS and email confirmations will be sent to your registered contact details
New: How to Delete an enrolled Remittance Beneficiary?
To delete an enrolled beneficiary:
Log in to My CBC
Tap “More”, choose “Manage Favorites”, then select “Remittance Beneficiaries”
Select the Beneficiary you want to delete, then tap the Trash Bin icon.
Select “Delete Enrolled Beneficiary” to confirm the deletion.
A confirmation screen will be displayed, and SMS and email confirmations will be sent to your registered contact details
Verify if the deleted Remittance beneficiary has been removed from your Remittance Beneficiary list.
For assistance, please contact our 24/7 Customer Contact Center at +63(2)888-55-888 or email us at customerservice@chinabank.ph
To show or hide your accounts:
Note: Eligible Accounts are automatically synced with My CBC, no need to enroll your accounts.
Yes, you can see your account’s details and information.
Yes, transaction history are available for:
Transferring funds between CBC and CBS accounts is free of charge. A Php 10.00 fee applies for transactions to other local banks via InstaPay, while a Php 20.00 fee applies for transactions to other local banks via PESONet.
To Transfer
Between own Chinabank accounts
To other Chinabank and China Bank Savings accounts
Via InstaPay
Via PESONet
You can schedule a new fund transfer transaction when you log in to your My CBC Online.
For recurring, here are the maximum number of occurrences you can enter:
You can only create a scheduled or recurring fund transfer on the following:
To see your list of scheduled and recurring transfer transactions
Click the scheduled transaction to see its details and the upcoming transaction schedule.
Click have the option to cancel all your scheduled and recurring transfer transactions or a specific individual recurring transaction by tapping the Cancel button.
To search for your specific transaction, tap the search icon, then choose from Category, Status and select your criteria.
There is no limit on the transaction amount in My CBC Online.
The cut-off time for Pay Bills transactions is 7:00 PM during banking days. Any transactions after this time or on weekends and holidays will be processed on the next banking day.
After a successful transaction, you will:
None. This service is free of charge.
You can schedule a new bills payment transaction when you log in to your My CBC Online.
For recurring, here are the maximum number of occurrences you can enter:
To see your list of scheduled and recurring pay bills transactions
To search for your specific transaction, tap the search icon, then choose from Category, Status and Amount then select or enter your criteria.
The My CBC Mobile Check Deposit feature allows individual clients to deposit valid checks from Chinabank and other local banks directly into their personal savings or checking accounts using the My CBC App. For more information, visit: https://www.chinabank.ph/mycbc-faqs
The My CBC Mobile Check Deposit facility is currently unavailable on My CBC Online. To deposit checks online, please download and register for the My CBC App, or log in using your My CBC Online credentials.
You can check the status of your check deposits in the Check Deposit History section of My CBC Online.
To view the status of your check deposits:
Log in to My CBC Online, then go to "More"
Click on "Mobile Check Deposit"
View the list of checks you’ve deposited via the My CBC App, along with their current statuses:
Pending: The check is currently being processed by the Bank and/or the Philippine Clearing House Corporation (PCHC).
Approved: The check has been processed successfully.
Rejected: The check has been rejected due to issues with the details provided. You may deposit the check at your nearest Chinabank branch.
Returned: The check could not be processed and has been returned to the Bank. Please contact the issuer of the check for clarification.
Yes, enrolled accounts and billers from Chinabank Mobile and Chinabank Online will automatically be migrated to My CBC Online.
To check if your enrolled accounts have been successfully transferred:
Your transferred enrolled accounts will be listed there.
To check if your enrolled billers have been successfully transferred:
Your transferred enrolled billers will be listed there.
To access your bank statements:
This feature is available for Savings and Current accounts, as well as Credit Cards.
My CBC will only display the following eSOA
My CBC will display your latest 12 months of CASA and Credit card eSOA
One Time SMS PIN - is a secure 6 digit code sent to your registered mobile number to confirm your identity when logging into digital banking or performing sensitive transactions. It serves as an added layer of protection, ensuring that only you can access and authorize actions on your account
Email Verification Code – A secure 6-digit code sent to your registered email address to verify your identity when signing up for My CBC. This added layer of security ensures that only you can complete the registration of your My CBC account.
The Card Hub is your one-stop place to manage all your credit cards in the app.
Swipe left or right to view your cards, with more features on the way!
Go to More → Products & Services → Card Hub, or open a credit card from your accounts list and tap Manage
You’ll only see active cards in the Card Hub. If your card isn’t showing, check your card in “Manage Account” or contact our Contact Center at +632 888-55-888 and will be happy to help check its status.
The Card Lock & Unlock feature lets you instantly lock or unlock your China Bank Credit Card temporarily anytime, giving you full control over your card’s security and usage.
When your card is locked, all new transactions—such as in-store purchases, online payments, and ATM withdrawals—are temporarily blocked. Once you unlock your card, it becomes active again and can be used immediately.
It’s a quick, secure, and convenient way to protect your card if you’ve misplaced it, want extra peace of mind, or simply want to control when it can be used.
You can access this feature anytime through the My CBC app or by calling our Contact Center at +632 888-55-888.
Because you’re in control. It’s a simple yet powerful way to protect your card and manage your finances.
You can:
When your card is locked:
You can access it in two easy ways through the myCBC app:
Option 1: Go to More → Products & Services → Card Hub.
Option 2: From your Accounts List, select your credit card, tap Manage then tap Card Hub.
Just toggle the switch to lock or unlock your card instantly.
Yes. The feature is available 24/7 through the My CBC app or Contact Center. You can use it as often as you need, no limits, no fees.
No. When locked, all international and local transactions are blocked. Be sure to unlock your card before traveling abroad.
The Loans Viewing feature lets you easily access and monitor your loan information through the My CBC app and My CBC online. This feature allows you to view your outstanding balance, payment schedule, and loan status anytime, anywhere.
All registered users of My CBC with active loan accounts may access this feature.
All types of active loan accounts can be viewed in My CBC. Once a loan is closed or fully paid, it will no longer be shown in the Loans Viewing feature.
You can view the following loan information:
Yes. If you have multiple loan accounts, all eligible accounts will be displayed.
Loan details are updated regularly, but some transactions (such as recent payments) may take time to reflect. Depending on the payment channel, posting can be on the same day or may take up to 1 to 3 banking days. Rest assured, your payment will be reflected as soon as it’s processed. If you notice a delay, please allow for processing time before reporting any discrepancies.
There may be several reasons for why you can’t view your loan account:
If the issue persists, please contact our Customer Contact Center.
Loan accounts are typically linked automatically to your Savings or Current account. If your loan account is not visible, you may request assistance through our Customer Contact Center or your branch of account.
No, My CBC currently only allows viewing of your loan details. To make payments, please use other available channels such as fund transfer, over-the-counter transactions, or other supported payment services.
Yes. The My CBC app and My CBC Online use secure authentication and encryption to safeguard your personal and financial information.
No. Once a loan is closed or fully paid, it will no longer be shown in the Loans Viewing feature.
If you spot any discrepancies, please report them right away through our Customer Contact Center or your branch of account so they can verify and correct the information.
You may reach us through:
Eligible Chinabank clients who have enrolled accounts in My CBC can sell foreign currency online in a simple and convenient way.
You can sell US Dollars (USD), Euros (EUR), Japanese Yen (JPY), and Chinese Yuan (CNY) using the platform.
You need an active Foreign Currency Savings Account in USD, EUR, JPY, or CNY, and an active Peso Checking or Savings Account. Both accounts must be enrolled in My CBC.
The foreign currency amount will be deducted in real time from your enrolled Foreign Currency Savings Account once the transaction is successful.
The Peso equivalent will be credited in real time to your enrolled Peso Checking or Savings Account once the transaction is successful.
Exchange rates are live and refresh every 120 seconds. The final rate will be determined once the transaction is successful. Exchange rates are subject to market fluctuations and may change without prior notice.
After a successful transaction, you will receive a confirmation message through your registered email address and mobile number.
You can transact up to an aggregate amount equivalent to PHP 500,000 in foreign currency per day, with no limit on the number of transactions.
You can perform foreign exchange transactions through My CBC (Online or Mobile App) from 9:00 AM to 4:00 PM on banking days, Monday to Friday, excluding weekends and holidays. Transactions made outside these hours, including weekends and holidays, will not be processed.
Yes. Please make sure that your bank account details are correct and up to date before making any online foreign exchange transaction.
Buying foreign currency through My CBC is not yet available. This feature is currently being prepared and will be launched soon. Please watch out for future announcements and updates.
I have UITF investments, how can I see this in My CBC?
Who is eligible to view their UITF accounts?
Only sole UITF accounts and/or joint “OR” UITF accounts where you are the Primary Holder may be enrolled in My CBC.
Who is the “Primary Holder”?
The Primary Holder refers to the person whose name appears first under Trustor's Name in the Omnibus Participating Trust Agreement.
I do not have any UITF account yet, can I open online using My CBC?
No. To open a UITF account, please visit the nearest Chinabank branch
I have UITFs under an Investment Management Account (IMA). Can I view it on My CBC?
No. At this time, only direct UITF investments can be enrolled.
How can I Subscribe to my UITF investment?
There are two ways to subscribe to your UITF investment:
1. Go to Trust & Investments section of My Accounts, click the UITF account and select the UITF variant. Tap the Subscribe/Redeem button and select Subscribe.
2. Go to More icon located in the lower right corner of the screen (if using a mobile device) or upper right portion of the screen (if using the web).
How can I redeem from my UITF investment?
There are two ways to redeem from your UITF investment:
1. Go to the Trust & Investments section of My Accounts, click the UITF account, select the UITF variant. Tap the Subscribe/Redeem button and select Redeem.
2.Go to More icon located in the lower right corner of the screen (if using a mobile device) or upper right portion of the screen (if using the web).
What is the cut-off time to Subscribe or Redeem in My CBC?
Any transaction made after 12:00 noon (Philippine Standard Time) of each Banking Day will be treated as a transaction of the next Banking Day.
Can I perform Subscribe or Redeem transactions even on weekends and holidays?
Yes. However, any transaction made on a non-Banking Day will be treated as a transaction of the next Banking Day.
Are Early Redemption Fees applicable for Redeem transactions in My CBC?
Yes, you may be charged an Early Redemption Fee if you redeem your units prior to completing the required Minimum Holding Period. The Minium Holding Period varies per UITF variant. You may check the Minimum Holding Period for your UITF in the Plan Rules or the Key Information and Investment Disclosure Statements.
Is there a notification alert for units redeemed that are still within the Minimum Holding Period?
Currently, none. However, we are working on introducing alerts in the future to help guide your investment decisions.
Why is the Chinabank Income-Paying Dollar Bond Feeder Fund not allowing partial redemption in amounts of USD 99.99 and below?
How will I receive the confirmation of my UITF transaction (Subscribe/Redeem)?
How much is the minimum top-up amount I can add to my existing UITF account?
I have an existing UITF account and would like to subscribe to another Chinabank UITF variant. Can I do this through My CBC?
No. Please visit the nearest Chinabank branch to subscribe to another UITF variant.
I want to redeem all the units in my UITF account. Will my UITF account be closed immediately after redemption?
No. The UITF account will remain open until there have been no outstanding units for at least ninety (90) days.