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Discontinuance of Chinabank Tellerphone on August 1, 2024

We are refining our services to better meet the changing needs of our valued customers. As part of this enhancement, we will be discontinuing Chinabank Tellerphone, our Phone Banking Service by August 1, 2024.

No worries, as your banking experience remains our focus. You can seamlessly manage your accounts through the Chinabank Mobile App, which offers all the features and conveniences you've come to rely on, including:

  • Checking your account balances
  • Managing your credit cards and UITFs
  • Transfering funds between Chinabank and other bank accounts
  • Paying your bills
  • Requesting for a checkbook
  • And much more!

 

Download the Chinabank Mobile App on Google Play Store or App Store and enroll using your ATM, Cash Card, Chinabank Online Banking credentials, or SMS PIN.

Via ATM or Cash Card

  1. Download the Chinabank Mobile App on Google Play Store or App Store
  2. Tap “Sign-up” on the app and choose “ATM/Cash Card”
  3. Fill out the needed details
  4. Go to any Chinabank ATM to authorize your access
  5. Input the One-time Activation Code (OAC) sent to your registered email address on your first log in

Via Chinabank Online Credentials

  1. Download the Chinabank Mobile App on Google Play Store or App Store
  2. Tap “Sign-up” and choose “Register using Internet Banking credentials”
  3. Fill out the needed details
  4. Input the One-time Activation Code (OAC) sent to your registered email address on your first log in

Via SMS PIN

  1. Fill out the enrollment form at your branch of account
  2. Download the Chinabank Mobile App on Google Play Store or App Store
  3. Sign up using the SMS PIN sent to your registered mobile number
  4. Input the One-time Activation Code (OAC) sent to your registered email address on your first log in

We’re focused on making your banking experience as convenient and hassle-free as possible. If you have any questions or need assistance, please call our Customer Center Hotline at +632 888-55-888 or visit your nearest Chinabank branch.

We apologize for any inconvenience this may cause. Thank you for your continued support as we embark on this exciting journey together!

Fill out the application for TellerCard/TellerPhone Account Form at your branch of account and present a valid ID.

For Individual Clients: You can access your TELLERPHONE account by entering you 12-digit TellerCard number followed by the 4-digit TELLERPHONE PIN (TPIN). 

 

For Non-individual Clients: The company’s authorized representative can access the TELLERPHONE account through the 11-digit TELLERPHONE Access Number (TAN). Also, a 4-digit TELLERPHONE Personal Identification Number (TPIN) is required to authenticate the TAN. 

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