For inquiries and concerns, including reporting of lost ATM or Credit Card, please call our Customer Contact Center Hotline. You may also reach us through any of the following channels:
(632) 888-55-888
+639178814263
Available Mondays to Fridays (except Holidays) - 8:30AM to 5:30PM
online@chinabank.ph
Domestic Toll-Free Nos: 1-800-1888-5888 (PLDT)
International Toll-Free Countries:
Hongkong USA China Korea
Italy Australia Japan Thailand
Singapore Canada
Click here for the list of International Access Code.
Messages sent on weekends and holidays will be replied on the next banking day.