Customers have several options for reporting their concerns
To process customer concerns, China Bank will ask for the following:
Data Privacy Consent:
By reporting your concern and sharing your information through these channels, you agree and allow China Bank to process your personal data in accordance to our Data Privacy Policy in compliance with the Data Privacy Act of 2012. To know more about the policy, please visit our website at services.chinabank.ph.
China Bank follows a standard procedure when processing customer concerns. Processing time varies, depending on the type of concern