My CBC is the new digital banking app of Chinabank which will replace the current Chinabank Mobile Banking and Chinabank Retail Banking services. This upgrade will offer customers an improved omnichannel experience, allowing for seamless navigation across all platforms. Users can expect consistent interactions and personalized services, which will enhance their overall digital banking experience with Chinabank.
My CBC is a new app that you can install and use for free, 24/7. Simply go to Google Play Store or App Store and type “Chinabank Digital” in the search bar.
My CBC is compatible with the following operating systems (or OS):
Android 12 or newer
iOS/iPadOS 15 or newer.
My CBC is not yet fully compatible with Huawei devices. We’ll keep you updated as soon as we have a solution. If you cannot log in to the app, we recommend updating your device’s OS to the latest version.
With My CBC you can:
Register your savings, checking, or credit card account in just a few taps.
Access and monitor your accounts, UITFs, and Credit Card balances anytime.
Transfer funds easily via InstaPay or PESONet.
Generate and scan QR codes to quickly receive and send money.
Pay your bills on the go for FREE, with over 1,000 billers available on the app.
Deposit checks conveniently — just snap, send, and relax!
Send money to anyone, even if they don’t have a bank account — beneficiaries can pick it up at any Chinabank branch or cash pickup outlets.
Enable biometrics to enjoy a worry-free and secure mobile banking experience.
Stay tuned as we will be releasing more features soon!
To register for My CBC, you can use the following Savings, Current, and Credit Card accounts:
Savings:
Passbook Savings
ATM Savings
ATM Savings Online (ONB)
Payroll Account Savings
Mysavings
Moneyplus Savings
Premium Savings
Savings With Auto-Transfer
Young Savers
OKS Peso Savings
OKS US Dollar Savings
Dollar Savings
Premium Savings USD
Euro Savings
Yuan Savings
JPY Savings
Current:
Current Account with Auto Transfer
Chinacheck Plus without Passbook
Payroll Account Checking
Chinacheck Plus with Passbook
Credit Cards:
Chinabank Prime Mastercard
Chinabank Platinum Mastercard
Chinabank Cash Rewards Mastercard
Chinabank Freedom Mastercard
Chinabank Destinations Platinum Mastercard
Chinabank World Mastercard
Chinabank Destinations World Mastercard
Chinabank Destinations World Dollar Mastercard
Chinabank Velvet Visa Signature
*Please note that account must be active.
Time Deposit accounts cannot be used for registration at this time.
Yes, you can register using your current, savings, or credit card account. No need for branch or ATM visits to authorize or activate your enrollment.
You cannot directly log in to My CBC using your existing Chinabank Mobile or Online username and password. However, you can use them during the registration process by tapping on “REGISTER NOW” on the login screen. If that username is already taken, please nominate a new one.
Note:
Once you're enrolled, there will be a 24-hour waiting period. During this time, you'll receive updates via email and SMS. If you don't receive any notification, please reach out to our Customer Service Hotline at +632 888-55-888 or email online@chinabank.ph.
To reset your password:
You will receive a confirmation message after your successful password reset. A 15-minute lockout period is enforced before you can log in using your new password.
You will be locked out after a maximum of three (3) consecutive invalid login attempts. You may try logging in again after 15 minutes.
You can visit any Chinabank branch to verify your registered email address and mobile number.
Check your internet connection and your email's Junk or Spam folder. If you haven't received the OTP, try the transaction again. If it still doesn't work after several attempts, please let us know through our Contact Us page, or email us at online@chinabank.ph with the following details:
Subject: My CBC App - Client's Complete Name
Date/Time of Last Attempt
Username
Registered Email Address
Checked Inbox/Spam/Junk? (Y/N)
Ensure the reliability of your device's network reception and request a new OTP. If you still have issues after multiple attempts, please let us know through our Contact Us page, or email us at online@chinabank.ph with the following details:
Subject: My CBC App - Client's Complete Name
Date/Time of Last Attempt
Username
Registered Mobile Number
Mobile Service Provider
You may visit any Chinabank branch or call the contact center to update your contact information.
For added security, the system automatically logs you out of My CBC after five (5) minutes of inactivity.
Yes, transaction history is available for the following:
Savings and Current accounts – last 90 days
Credit Cards – last 30 days
UITF – last 365 days.
Select the account you want to view and click “My Statements”.
Choose the statement account date
Enter your password, if needed
This feature is available for Savings, Current, and Credit Card accounts.
Click on the gear icon on the upper right corner of the screen
Select “Edit My Accounts”.
Tap the toggle switch on or off to select the account/s or credit card/s you want show or hide.
Transferring funds between Chinabank and Chinabank Savings accounts is free of charge.
However, a Php 10.00 fee applies for transactions to other local banks via InstaPay, while a Php 20.00 fee applies for transactions to other local banks via PESONet.
After a successful transaction, you will:
See a confirmation screen displaying your reference number
See the completed transaction in your transaction history
Get a confirmation email and SMS sent to your registered email and mobile number
There is no amount limit on pay bill transactions in My CBC.
The cut-off time for Pay Bills transactions is 11:59 PM. Any transactions after this time or on weekends and holidays will be processed on the next banking day.
After a successful transaction, you will:
Receive a confirmation screen with your reference number
See the transaction in your transaction history
Get a confirmation email and SMS sent to your registered email and mobile number
None. This service is free of charge.
Log in to My CBC App, go to "More", select "Mobile Check Deposit"
Tap "Deposit a Check" and read the instructions carefully
Capture the front and back of the check you want to deposit precisely, then click "Done"
Review the details and click "Confirm and deposit"
Enter the OTP sent to your registered mobile number.
You may deposit checks into your active savings and checking accounts. However, Time Deposit, Unit Investment Trust Fund (UITF), Loan accounts, and accounts with restrictions (e.g., Cash Basis Only, Dormant, Garnished) are not eligible.
You may deposit checks that are:
Valid and authentic
Drawn on Chinabank or other local banks
Payable in Philippine currency only
Dated no more than 179 days (6 months) before the deposit date
Payable to the account holder
Fully completed, signed, and endorsed with required Deposit Information on the front and back of the check, in compliance with Philippine negotiable instrument laws
Not previously endorsed, negotiated, or presented over the counter or via mobile deposit
Acceptable under Chinabank’s current terms and not prohibited by any existing bank rules
Please do not deposit:
Checks in the old format
Foreign currency checks
Post-dated, out-of-date, stale, or incorrectly dated checks
Partially negotiated checks
Checks payable to joint "and" accounts
Checks payable to “Person Name or Cash,” “Person Name and/or Cash,” “Business Name
or Cash,” or “Business Name and/or Cash”
Second-endorsed checks or checks payable to someone other than the account holder
Checks presented for a second time
Checks with erasures, insertions, or alterations
Checks exceeding PHP 500,000 per deposit
Checks directed to ineligible accounts, including Time Deposit, UITF, Loan, and restricted accounts
You can deposit checks at any time, but please take note of the following processing times:
Checks received before 3:00 PM on banking days are processed the same day.
Checks received after the cutoff time, or on weekends and holidays are processed on the next banking day
Checks must be deposited within 179 days from the issue date. After the 179th day, checks become stale and will not be accepted for deposit.
Are there fees for using Mobile Check Deposit?
Currently, there are no fees for using Mobile Check Deposit.
If a check is rejected after multiple attempts due to image quality failure, you can visit any Chinabank branch for assistance.
You can correct and re-capture your check for issues such as invalid amount, invalid image, missing payee name, incorrect date, or missing signature.
For other issues, you may contact our Customer Contact Center Hotline at +632 888-55-888.
You will receive notifications about returned checks via email and SMS on the next banking day.
What should I do if a mobile check deposit is returned?
Checks that are eligible for re-deposit can be physically taken to any Chinabank branch. Just bring the original returned check along with the emailed Returned Check Advice (RCA).
Returned check fees are PHP 2,000, plus a daily penalty of PHP 200 for each PHP 40,000 (or part thereof).
Funds will be available after clearance by the drawee bank, as reflected in your account balance or via SMS and email notifications.
You can check the status of check deposits in the Check Deposit History section of My CBC.
Log in to My CBC and click “More”
Select “Mobile Check Deposit”
Tap “Check Deposit History”
If you don’t see the status of your check deposits, or for other issues regarding mobile check deposit, contact our Customer Contact Center Hotline at +632 888-55-888.
When using Mobile Check Deposit, you must:
Verify that checks are valid, authentic, and not duplicates.
Provide accurate information.
Adhere to all terms and instructions
Store the physical check and destroy it after 180 days
Mark the document as VOID or Electronically Presented. Keep it for 180 days, then destroy it unless the bank requests otherwise.
Currently available eSOA’s are CASA and Credit Cards.
My CBC will display the latest 12 months of your Savings Account and/or Credit Card Account.
To generate your own account QR Code:
Log in to My CBC and tap “More”
Select “Generate QR Code”
Select the account you want to generate a QR code for and enter a nickname. You may also enter an amount. Click “Generate QR Code”
Save your QR code for future use or share it to the sender
To scan a QR code:
Log in to My CBC and tap on “Scan QR”
Scan or upload the QR code of the recipient
Enter the amount you want to transfer and click “Continue”
Review your transaction and tap “Confirm”
Enter the OTP sent to your registered mobile number, then verify you transaction via biometrics or MPIN
Yes, your enrolled payees and billers from Chinabank Mobile or Chinabank Online will automatically be transferred to My CBC.
To enroll a payee:
Log in to My CBC, and select “More”
Tap “Enrolled accounts”
Click on the “+” sign on the upper right corner of the screen
Enter the account details and click “Enroll”
To enroll a biller:
Log in to My CBC, and select “Pay/Load”
Tap “Pay enrolled billers”
Click on the “+” sign on the upper right corner of the screen and choose the biller you want to enroll
Enter the biller details and click “Save”
Log in to My CBC and click "More," then select "Enrolled Accounts" to access your accounts.
Log in to My CBC and click “Pay Bills”, then select “Pay Enrolled Billers” to find your enrolled billers.
Contact us immediately so we can assist you to deactivate your app access thru our 24/7 Customer Contact Center Hotline: +632 888-55-888.
The specific list of countries where My CBC may be restricted or unavailable can vary based on various factors such as regulatory requirements, regional policies, or app store restrictions.
Cuba
Libya
Nigeria
Russia
Syria
Venezuela
Iran
Myanmar
North Korea
Sudan
Ukraine