China Banking Corporation is replacing the Chinabank ATM TellerCard with the Chinabank Debit Visa Card to provide clients with a more secure, convenient, and widely accepted banking experience. The CBC ATM TellerCard will be deactivated on December 30, 2026.
Claim or request your free Chinabank Debit Visa Card at your branch before December 30, 2026, to ensure uninterrupted use of your card.
Why is the CBC ATM TellerCard being replaced?
As part of Chinabank’s continuing efforts to enhance security and improve transaction convenience, the CBC ATM TellerCard is being replaced with the CBC Debit Visa Card. The new card can be used to withdraw cash at local and international ATMs, make purchases at participating merchants in the Philippines and abroad, and shop online.
Cardholders can also enroll their card in their digital wallet for easy payments via their mobile phone, as well as enjoy available promotions and offers when paying with their CBC Debit Visa Card.
How do I get my replacement card?
Check the SMS or email advisory sent to your registered mobile number and email address. It will indicate whether your replacement card is ready for pickup or whether you need to request one.
• Option 1: Claim your card (Code: BPU - Branch Pick-Up)
o If your advisory contains code BPU, your CBC Debit Visa Card is ready for pickup at your Branch of Account. Visit that branch before December 30, 2026 and present the code indicated in your advisory and one valid government-issued ID.
• Option 2: Request your card (Code: ODR - On-Demand Recarding)
o If your advisory contains code ODR, visit any CBC branch before December 30, 2026 to request your free replacement card. Present the code indicated in your advisory and one valid government-issued ID.
What should I bring?
• For claiming (BPU):
o One valid government-issued ID
o The BPU code stated in your SMS or email advisory
• For requesting (ODR):
o One valid government-issued ID
o The ODR code stated in your SMS or email advisory
*Please note that only the cardholder may claim or request the replacement card.
What is included in the card kit?
Your CBC Debit Visa Card kit contains:
• CBC Debit Visa Card
• Card carrier with card details and reminders
• Card activation and usage instructions
• Important security and safety guidelines
*Please review the card kit and follow the instructions provided.
When will my CBC ATM TellerCard stop working?
Your CBC ATM TellerCard will be deactivated effective December 30, 2026. To help avoid interruption, claim or request your CBC Debit Visa Card before the deadline and activate it by following the instructions in your card kit.
Please make sure your mobile number and email address registered with Chinabank are up to date so you can receive important advisories and any one-time passwords (OTPs) needed for activation and PIN nomination. You may update your contact details at your Branch of Account.
None! Your new CBC Debit Visa Card is free of charge.
Yes, until it is deactivated on December 30, 2026. We highly suggest that you claim or request your new CBC Debit Visa Card and activate it before then so you can start enjoying its upgraded features and benefits.
Your name will appear as: First Name and Second Name Initials + Last Name + Suffix (e.g. Juan Miguel Dela Cruz → J M Dela Cruz)
No. Only the cardholder may claim or request the replacement card at the branch.
All unclaimed cards after December 30, 2026 will be perforated. You may still request your new CBC Debit Visa Card at any CBC branch; however, the request will be subject to the applicable card processing fee.
Follow the instructions in your SMS or email advisory. If it contains code BPU, claim your card at your Branch of Account. If it contains code ODR, request your card at any CBC branch. Bring one valid government-issued ID and the applicable code.
Only your Primary Account will be recarded. If you wish to request CBC Debit Visa Cards for your other accounts, you may do so free of charge through your Branch of Account after getting your primary CBC Debit Visa Card.
Yes. Visit any CBC branch and accomplish a Customer’s Instruction Sheet (CIS) to request the transfer of your CBC Debit Visa Card to your preferred branch.
Please contact or visit your Branch of Account to check your replacement-card instructions and update your registered mobile number and email address, if needed.
Follow the 3 easy steps on your card carrier to activate your card and set your new PIN.
Scan the QR Code in your card kit, or text: ACTIVATE <space> First 6 digits of card number <space> Last 4 digits of card number <space> Year of Birth to 22565158 (Example: ACTIVATE 123456 7890 1999)
Your mobile number on record may be outdated. Please coordinate with your branch of account to update your details.
Scan the QR Code in your card kit, or text: PINOTP <space> First 6 digits of card number <space> Last 4 digits of card number <space> Year of Birth to 22565158 (Example: PINOTP 123456 7890 1999), then use your GREEN PIN OTP to nominate your PIN at any CBC ATM.
(Note: Green PIN OTP is valid only for 30 days).
You may be entering your 5-digit Green PIN OTP into the PIN field on the ATM welcome screen. Please note that the OTP is not yet your personal PIN. You need to click the GREEN PIN NOMINATION button at the leftmost bottom of the welcome screen to set your personalized 6-digit PIN.
You may contact your Branch of Account to request a replacement card. Your CBC ATM TellerCard will be replaced with the new CBC Debit Visa Card, free of charge for your first replacement request.
Need Assistance?
Should you require further assistance, please go to the nearest CBC branch or call our Customer Contact Center at +632 8885-5888.