Scan to Pay
Simply look for the QR Ph code to know if a merchant accepts Scan to Pay payments.
The minimum amount for each Scan to Pay transaction is Php1, while the maximum limit is Php50,000. The daily limit for Scan to Pay transactions is Php200,000 or 50 transactions, whichever comes first.
Yes. The Scan to Pay daily limit of Php200,000 is separate from the daily limit of Php250,000 when transferring funds to other banks via InstaPay.
This service is currently free of charge.
The store should receive a real-time notification of the successful Scan to Pay payment.
There is no cut-off time for Scan to Pay transactions. Scan to Pay is powered by InstaPay and is available 24/7.
Your account's transaction history will show MBK INSTAPAY TP2M [Merchant/Bank] as the transaction description. The transaction amount and date will be indicated as well.
You will also receive a confirmation email for every successful transaction with the following details:
You might be encountering problems due to one of the following reasons:
Make sure that your Chinabank Mobile App is updated. You may also call our Customer Contact Center at (632) 888-55-888 or send an email to online@chinabank.ph to report the error.
You should still receive an SMS notification if the transaction is successful. You can also check if the transaction amount was debited from your account by logging in to the Chinabank Mobile App and checking your account balance and transaction history.
Once you confirm your transaction after entering the OTP, the payment may no longer be cancelled.
If you want to cancel your transaction, please coordinate first with the merchant where the transaction was made.
You may also call our Customer Contact Center at (632) 888-55-888 or send an email to online@chinabank.ph to file a claim and provide the transaction details, subject to investigation with the merchant and the merchant's bank.
Delays in receipt of notification by the merchant may be due to network issues or delays in the notification from the merchant's bank. Check to confirm that your account was debited. Get details of the aborted transaction such as the amount, name, and location of the merchant, date and time of the transaction.
You may call our Customer Contact Center at (632) 888-55-888 or send an email to online@chinabank.ph to file a claim and provide the transaction details. Processing the reversal of the transaction between your bank and the merchant's bank may take a few days. Check on your account from time to time for the status of the reversal.