Frequently Asked Questions

Cash In

On Seabank App, go to “Me” page > Payment Settings > Linked Accounts.

Yes. To unlink, access the SeaBank App, go to “Me” page, tap “Payment Settings”, choose “Linked Bank & eWallet Accounts”, and tap unlink.

On the SeaBank App, you will receive a prompt that you’ve already reached your cash in limit.

For inquiries, concerns, and assistance, you may reach SeaBank’s Customer Service at (+632) 8891 7927. 

Report uncredited successful cash in to SeaBank’s Customer Service at (+632) 8891 7927. Be ready with the screenshots and details of your transactions for easier validation. The estimated time for resolution is 3-5 banking days.