Frequently Asked Questions

Cash In

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No. You must first upgrade your Maya account to be able to link your Chinabank account. 

To upgrade your account, follow these steps:  

  1. Log in to your Maya account. Once in the app, access your profile menu at the upper left corner of the app, then select UPGRADE YOUR ACCOUNT. 
  2. Fill out the required information and make sure you have at least one [1] valid Primary ID or [2] valid Secondary IDs. Please ensure that the Name and Birthday you entered in the Upgrade Application form matches the Name and Birthday reflected in the Valid ID that you will be uploading.  
  3. Record and submit a 4 to 5-second video selfie. 
  4. After recording your video selfie, review your application and click on SUBMIT. 
  5. You may monitor the status of your application by clicking on CHECK MY UPGRADE STATUS in the app menu. 
  6. Once your upgrade application is approved, you will receive an SMS confirmation within 24 hours and see a green verified check mark beside the profile icon and your name. You can then start enjoying the features of your upgraded Maya account. 
  7. For more information about account upgrade, please visit https://www.maya.ph/upgrade.

 

You may link up to 10 unique Chinabank accounts.

Yes. Maya requires an initial cash in of minimum P500 to link.

To view the list of Linked Bank Accounts on Maya App, go to “Popular Methods of Cash In then tap “Bank Account”.

 To track your account limits, follow these steps:  

  1. Access the profile menu at the upper left corner of the Maya App. 
  2. Choose account limits to view your daily and monthly limits 

Note: Daily limits reset on the next day while monthly limits reset on the first day of the following month. 

Yes. Simply tap on the “Linked Bank Account” and tap “Unlink Account”.

Your funds will automatically be credited to your Maya wallet within three (3) banking days. Maya will likewise send you a notification on the encountered issue and their turn-around time.

You may reach the Maya Help Center Channels via email at support@maya.ph or via Maya Cares PH on Facebook (make sure it has the blue Verified Account check mark).