Dining

•  Restaurant recommendations and preferential seating
•  Get immediate confirmation for reservations via the self-booking platform
•  Exclusive seasonal dining offers and privileges

Stay

•  Recommendations and self-booking of local or overseas activities
•  Self-booking of staycations
•  Visa Luxury Hotel Collection
•  Over 50,000 top hotels with Virtuoso and Expedia
•  Chauffeured limo services for special occasions

Entertainment & Experiences

•  Boutique spa and wellness experiences
•  Local tours, virtual tastings and demonstrations
•  Priority online access to special events and shows
•  Access to sporting events and experiences

Health & Medical Services

•  Medical consultations & evaluations 
•  Emergency cash assistance and delivery
•  Evacuation and repatriation
•  Interpretation assistance

Gifts & Shopping

•  Special offers at various shopping sites
•  Recommendations for gift ideas
•  Virtual shopping assistant

Special Services

•  Business assistance
•  Home assistance
•  Road assistance

Golf

•  Access to golf benefits provided by Aspire Lifestyles 

1. What is Visa Concierge?

Visa Concierge is a 24/7 digital personal assistant and lifestyle guide that allows Visa Signature cardholders to access a curated range of services, amenities, and exclusive privileges. These include reservations for dining and staycations, recommendations for local activities and attractions, virtual events and outdoor experiences, and assistance across healthcare, business and lifestyle services, and more.

2. Who are qualified to access and use Visa Concierge?

Visa Concierge is exclusive to Principal and Supplementary cardholders of CBC Velvet Visa Signature (“Qualified Credit Card”) who have successfully registered to the feature.

3. How do I register to Visa Concierge?

New users can register for a Visa Concierge account via:

• Visa Concierge website: https://www.concierge-asia.visa.com/sign-up
  • Confirm your eligibility by entering your 16-digit Visa card number
  • Enter your email address
  • Create a password
  • Input your personal information
  • Verify your account via email
• Local toll-free hotlines for Visa Signature cardholders
  • 1800 8908 6594 (Globe)
  • 1800 1441 0082 (PLDT)
• Third-party chat channel
• • Viber: https://chats.viber.com/visaconcierge/

4. What are the benefits of using Visa Concierge?

CBC Velvet Visa Signature cardholders will have access to the Visa Concierge service 24/7, 365 days a year, providing preferred offers and privileges. The key features of Visa Concierge are the following:

• Enabled for third-party chat channels on WhatsApp, LINE, KakaoTalk, and Viber in selected markets
• Supported in multiple languages
• Cardholder-initiated requests for the following:
  • Making restaurant reservations
  • Booking staycations, tickets for local attractions, domestic and international flights
  • Limousine experience through exclusive Visa discounts off retail rates

5. In which countries/regions is Visa Concierge available?
Australia, Bangladesh, Brunei, China, Cambodia, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Mongolia, Myanmar, New Zealand, Papua New, Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

The CBC Velvet Visa Signature (“Qualified Credit Card”) Principal and Supplementary Cardholders (“Cardholder”) agree to abide by the Visa Concierge Terms and Conditions.

View the full Visa Concierge Terms and Conditions here.