Experience premium lifestyle service with Mastercard® Travel and Lifestyle Services. Gain access to over 4,000+ luxurious Hotels and Resorts, 10,000+ most sought after local and global restaurants, 24/7 assistance from Travel & Lifestyle Managers, and more.
Travel
1. Access to over 4,000 hotels and resorts worldwide with complimentary breakfast, special amenities, room upgrades (next room level), early check-in and late checkout (subject to availability).
2. Book with confidence as Mastercard Hotel Stay Guarantee provides 24/7/365 assistance to any problem ensuring a worry-free stay
3. Get the best and lowest hotel stay rate and receive a refund on the difference with Mastercard Lowest Hotel Rate Guarantee.
For Mastercard Hotel Stay Guarantee and Mastercard Lowest Hotel Rate Guarantee, click here.
Lifestyle
1. Gain priority access to over 10,000 sought-after restaurants, concerts, sporting events and entertainment events globally.
2. Get in touch with a Lifestyle Manager and receive advice and assistance on hotels, flights, car rentals, cruises, bespoke and unique experiences.
1. What is Mastercard® Travel and Lifestyle Services?
Mastercard Travel and Lifestyle Services provides access to travel, dining, and entertainment experiences with 24/7 travel and lifestyle concierge assistance*.
*Lifestyle concierge assistance is not applicable to Chinabank Destinations Platinum Mastercard cardholders.
2. Who are qualified to access and use Mastercard® Travel and Lifestyle Services?
Mastercard Travel and Lifestyle Services is exclusive to Principal and Supplementary Cardholders of Chinabank Destinations World Mastercard, Chinabank Destinations Platinum Mastercard, Chinabank World Mastercard and Chinabank Wealth Mastercard (“Qualified Credit Card”) who have successfully registered to the feature.
3. How do I register to Mastercard® Travel and Lifestyle Services?
You may register through any of the following:
a. Website
i. Select your location and language
ii. Click on “Register Now”
iii. Input your 16-digit qualified Chinabank Credit Card number and click on “Check Eligibility”
iv. Input your name, phone number, e-mail address and address
v. Check your e-mail address for your unique activation link to activate your Mastercard Travel and Lifestyle Services account
b. Phone
i. Call Mastercard Travel and Lifestyle Services at any of the following Domestic Toll Free numbers: 1800 8739 5245 (Globe) or 1800 1852 0014 (PLDT)
ii. Provide your name, e-mail address and phone number
iii. Provide your 16-digit qualified Chinabank Credit Card number to confirm your eligibility
4. How do I access Mastercard® Travel and Lifestyle Services?
You may access Mastercard Travel and Lifestyle Services through the following:
a. Visit Mastercard Travel and Lifestyle Services website at www.travel.mastercard.com
b. Call Mastercard Travel and Lifestyle Services at any of the following:
i. Globe – 1800 8739 5245 (Domestic Toll-Free)
ii. PLDT – 1800 1852 0014 (Domestic Toll-Free)
iii. International – 85230163977 (Regular rates apply)
c. E-mail at mastercard.en-ap@tengroup.com
5. What are the other services of Mastercard® Travel and Lifestyle Services?
Mastercard Travel and Lifestyle Services can provide information, referrals, or make necessary arrangements for the following services:
To read the complete terms and conditions of Mastercard products, click here.
6. Will I be charged for the availed services through Mastercard® Travel and Lifestyle Services?
Yes. All corresponding fees of the services you availed through Mastercard Travel and Lifestyle Services will be charged to your qualified Chinabank Credit Card.
Mastercard® Travel and Lifestyle Services Program Terms and Conditions
The Chinabank Destinations World Mastercard, Chinabank Destinations Platinum Mastercard, Chinabank World Mastercard and Chinabank Wealth Mastercard (“Qualified Credit Card”) Principal and Supplementary Cardholders (“Cardholder”) agree to abide by the following Terms and Conditions when using the Program including all orders for products and services from a Supplier offered by Mastercard Travel and Lifestyle Services (“Service Provider”) through the Mastercard Travel and Lifestyle Services Lifestyle Manager (“Lifestyle Manager”).
GENERAL TERMS AND CONDITIONS
SHARING OF INFORMATION
ACCESS
FULFILLMENT OF REQUESTS
The Program accesses Suppliers locally and internationally to fulfill a Cardholder’s request. The Terms and Conditions associated with the fulfillment of requests is set forth below:
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