Mastercard Travel and Lifestyle Services

Experience premium lifestyle service with Mastercard® Travel and Lifestyle Services. Gain access to over 4,000+ luxurious Hotels and Resorts, 10,000+ most sought after local and global restaurants, 24/7 assistance from Travel & Lifestyle Managers, and more.

Travel

1. Access to over 4,000 hotels and resorts worldwide with complimentary breakfast, special amenities, room upgrades (next room level), early check-in and late checkout (subject to availability).

2. Book with confidence as Mastercard Hotel Stay Guarantee provides 24/7/365 assistance to any problem ensuring a worry-free stay

3. Get the best and lowest hotel stay rate and receive a refund on the difference with Mastercard Lowest Hotel Rate Guarantee.

For Mastercard Hotel Stay Guarantee and Mastercard Lowest Hotel Rate Guarantee, click here.

 

Lifestyle

1. Gain priority access to over 10,000 sought-after restaurants, concerts, sporting events and entertainment events globally.

2. Get in touch with a Lifestyle Manager and receive advice and assistance on hotels, flights, car rentals, cruises, bespoke and unique experiences.

1. What is Mastercard® Travel and Lifestyle Services?

Mastercard Travel and Lifestyle Services provides access to travel, dining, and entertainment experiences with 24/7 travel and lifestyle concierge assistance*.

*Lifestyle concierge assistance is not applicable to Chinabank Destinations Platinum Mastercard cardholders.

2. Who are qualified to access and use Mastercard® Travel and Lifestyle Services?

Mastercard Travel and Lifestyle Services is exclusive to Principal and Supplementary Cardholders of Chinabank Destinations World Mastercard, Chinabank Destinations Platinum Mastercard, Chinabank World Mastercard and Chinabank Wealth Mastercard (“Qualified Credit Card”) who have successfully registered to the feature.

3. How do I register to Mastercard® Travel and Lifestyle Services?

You may register through any of the following:

a. Website

 i.   Select your location and language
 ii.  Click on “Register Now”
 iii. Input your 16-digit qualified Chinabank Credit Card number and click on “Check Eligibility”
 iv. Input your name, phone number, e-mail address and address
 v.  Check your e-mail address for your unique activation link to activate your Mastercard Travel and Lifestyle Services account

b. Phone

 i.   Call Mastercard Travel and Lifestyle Services at any of the following Domestic Toll Free numbers: 1800 8739 5245 (Globe) or 1800 1852 0014 (PLDT)
 ii.  Provide your name, e-mail address and phone number
 iii. Provide your 16-digit qualified Chinabank Credit Card number to confirm your eligibility

4. How do I access Mastercard® Travel and Lifestyle Services?

You may access Mastercard Travel and Lifestyle Services through the following:

a. Visit Mastercard Travel and Lifestyle Services website at www.travel.mastercard.com 

b. Call Mastercard Travel and Lifestyle Services at any of the following:

   i.   Globe – 1800 8739 5245 (Domestic Toll-Free)
   ii.  PLDT – 1800 1852 0014 (Domestic Toll-Free)
   iii. International – 85230163977 (Regular rates apply)

c. E-mail at mastercard.en-ap@tengroup.com

5. What are the other services of Mastercard® Travel and Lifestyle Services?

Mastercard Travel and Lifestyle Services can provide information, referrals, or make necessary arrangements for the following services:

  • Dining
    • Information, referrals and when available, reservations of table

  • Car Hire
    • Car hire information and reservation service

  • Gift Services
    • Floral arrangements, balloons, gift baskets and packages

  • Delivery Services
    • Courier service

  • Events & Ticketing
    • Information on events and local attractions such as concerts, theatre and sporting events and ticket arrangement for events, shows and museums

  • Hard to find items
    • Location of out of print books, art objects and specialty items

  • Golf
    • Information, referrals and reservations to public and semi-private courses

  • Travel
    • 24 hour pre-departure information
    • Air travel information  and reservation service
    • Alternative transport assistance
    • Alternative transport assistance
    • Destination information
    • Embassy and consular referrals
    • Foreign currency exchange rates
    • General information on business etiquette
    • General information on local customs
    • Hotel accommodation assistance
    • Hotel information and reservation Service
    • Information on national holidays and standard business hours
    • Local voltage information
    • Luggage assistance
    • Passport, visa and immunization
    • Travel advisories and customs information
    • Value-Added Tax regulations
    • Weather forecasts and average seasonal temperatures

  • Hotel
    • Mastercard Luxury Hotels and Resorts Program
    • Mastercard Hotel Stay Guarantee
    • Mastercard Lowest Rate Guarantee

To read the complete terms and conditions of Mastercard products, click here.

6. Will I be charged for the availed services through Mastercard® Travel and Lifestyle Services?

Yes. All corresponding fees of the services you availed through Mastercard Travel and Lifestyle Services will be charged to your qualified Chinabank Credit Card.

 

Mastercard® Travel and Lifestyle Services Program Terms and Conditions

The Chinabank Destinations World Mastercard, Chinabank Destinations Platinum Mastercard, Chinabank World Mastercard and Chinabank Wealth Mastercard (“Qualified Credit Card”) Principal and Supplementary Cardholders (“Cardholder”) agree to abide by the following Terms and Conditions when using the Program including all orders for products and services from a Supplier offered by Mastercard Travel and Lifestyle Services (“Service Provider”) through the Mastercard Travel and Lifestyle Services Lifestyle Manager (“Lifestyle Manager”).

 

GENERAL TERMS AND CONDITIONS

  1. The Program is exclusive to Principal and Supplementary Credit Cardholders of a qualified Chinabank Credit Card. 
  2. The Cardholder is required to provide accurate personal information when using the Program during user account registration at www.travel.mastercard.com, or upon messaging, calling, e-mailing the representatives of Mastercard Travel and Lifestyle Services prior to any requests related to the Program.
  3. The Cardholder may use the Program to request for assistance, recommendations, and information from the Lifestyle Manager. The Lifestyle Manager has the absolute discretion not to provide or make any requested arrangement if in its opinion, the provision of such services would be contrary to any laws, regulations, immoral or against public interests.
  4. The Lifestyle Manager may contact the Cardholder using the contact information as provided by the Cardholder in relation to the availability of any of the services the Cardholder has requested. China Banking Corporation (“Chinabank”) and Mastercard shall not be liable to the Cardholder if it is not able to source any of the services the Cardholder has requested or if there is any delay in sourcing of such services.
  5. The Cardholder agrees that the sale for products and services availed, including sale of any event tickets, is final and there are no refunds or cancellations. In case of event cancellations, any refund is subject to the discretion of the artist and/or event organizer. Chinabank and Mastercard are not liable to the Cardholder for refunds or any losses, damages or liabilities suffered by the Cardholder as a result of such cancellations.
  6. The Cardholder is required to pay for all the products and services ordered or requested through the Program upon acceptance of order by the Supplier. The Cardholder agrees that he or she shall use only his or her qualified Chinabank Credit Card for payment of products and services ordered through the Program. Any additional costs or expenses incurred in the sourcing, provision, or the delivery of the products and services shall also be billed to the Cardholder’s qualified credit card and paid for by the Cardholder.
  7. The Cardholder’s contract for the purchase of products or services is made directly with the relevant Supplier only. Chinabank and Mastercard and its Service Provider hereby disclaim any and all liability for any act or omission of any Supplier, or for any loss incurred by the Cardholder as a result of any act or omission of a Supplier or as a result of the use of any product or services provided by a Supplier, whether or not arranged through the Lifestyle Manager.
  8. The Cardholder understands that services may not be available in some countries. For instance, restrictions may apply where a country is involved in an international or internal conflict, the existing infrastructure is deemed inadequate to support services, or where applicable law prohibits or restricts Mastercard and its Service Provider from providing or arranging for such services.
  9. The Cardholder agrees that the conversation with the Lifestyle Manager via telephone, e-mail, or live chat will be recorded and retained for a period of six (6) months, subject to local privacy and data protection laws in processing such conversation. The recorded conversations will be used exclusively for security, monitoring, quality assurance and training purposes of the Program’s Lifestyle Managers.
  10. The Cardholder understands and agrees that in order to provide fulfillment of the services requested through the Program, the personal information provided and collected may be transferred locally or internationally. In all cases, Mastercard and its Service Provider shall respect the applicable privacy and data protection laws in processing such data and information. For more information about Mastercard’s information practices and Mastercard’s Privacy practices, the Cardholder may visit www.mastercard.com/privacy and www.travel.mastercard.com/product/privacy

 

SHARING OF INFORMATION

  1. By availing or using the Program, the Cardholder agrees and consents that upon the first call, message, or e-mail to Service Provider or Lifestyle Manager, he or she will be requested to provide his or her Mastercard Travel and Lifestyle Services registration information including, but not limited to, personal information for subsequent verification (e.g. name, preferred salutation, contact details including phone numbers, e-mail address and physical address if correspondence is required), habits, preferences, profile information, and Chinabank Credit Card details (e.g. credit card number, expiry date, and CVV), should it be required for a transaction. In case the abovementioned information is not captured on the first call, it may be captured on subsequent calls as relevant to the nature of the request. The Service Provider shall comply with the applicable privacy and data protection laws in processing such data and information.
  2. In case Chinabank is made aware of an expression of dissatisfaction, disappointment or complaint by the Cardholder, the Cardholder agrees that Chinabank shall provide all pertinent information as provided by the Cardholder to Mastercard to enable the Service Provider to launch an investigation. To support the investigation, Chinabank shall provide relevant Cardholder information including the Cardholder’s name, the date and time of his or her call, and the nature of the dissatisfaction, disappointment or complaint.

 

ACCESS

  1. The Cardholder must register at www.travel.mastercard.com to avail of the Program.
  2. The Cardholder may access the Program through any of the following:
    a. Visit Mastercard Travel and Lifestyle Services website at www.travel.mastercard.com
    b. Call any of the following:
        i.   Globe – 180087395245 (Domestic Toll-Free)
        ii.  PLDT – 180018520014 (Domestic Toll-Free)
        iii. International – 85230163977 (Regular rates apply)
    c. E-mail at mastercard.en-ap@tengroup.com.

 

FULFILLMENT OF REQUESTS

The Program accesses Suppliers locally and internationally to fulfill a Cardholder’s request. The Terms and Conditions associated with the fulfillment of requests is set forth below:

  1. The availability of a Supplier may vary by country and type of service requested.
  2. All orders placed by a Cardholder with a Supplier will be undertaken in the Cardholder’s name using, where applicable, the Cardholder’s qualified credit card account. For the avoidance of doubt, the Cardholder is liable for the payment of all products and services sourced via the Program and any additional charge associated with the transaction, for example, payment card booking fees. Under no circumstance is Chinabank and Mastercard and its Service Provider liable for the costs associated with the Cardholder’s transaction(s). The Cardholder will be responsible directly to the Supplier for settlement of all bills for any products and services ordered upon request of the Cardholder where pre-payment has not been made using the Cardholder’s qualified Chinabank Credit Card.
  3. There will be a direct contractual relationship between the Cardholder and the Supplier.
  4. Any products or services ordered upon request of a Cardholder shall be subject to the Supplier’s standard Terms and Conditions.
  5. Some Suppliers, for example, hotels and car rental companies, may reserve the right to charge the Cardholder’s qualified Chinabank Credit Card a cancellation fee or other applicable charges in the event of a Cardholder cancelling the reservation or failing to take up the arrangement.
  6. Airline tickets will be subject to the rules applicable to the type of ticket, which tickets may be purchased through the Program upon the Cardholder’s request.
  7. Chinabank and Mastercard will not be responsible for the failure of any Supplier to provide any products and services properly booked or ordered on behalf of the Cardholder and will not be responsible for the negligence of the Supplier in providing or failing to provide any products and services.
  8. Where any request comprises the supply of information, the availability of such information may vary dependent on the country requested. Whilst every effort will be made to ensure that all information provided to Cardholders is correct, the Program is reliant upon many information sources outside of the Service Provider’s control. Chinabank and Mastercard are therefore not liable for the accuracy of external information sources.
  9. In the event of a dispute between the Cardholder and a Supplier over the supply or non-supply of any product and service, the Supplier will use all reasonable efforts to work with the Cardholder and Chinabank, if required, to resolve such dispute.

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