1. Visit the AIG Insurance Benefits Portal for Visa Cardholders at http://www.aig.com/visa/apac.
2. To access the portal, enter the first eight digits of your Visa card.
3. Download and complete the claim form, or you may choose to submit a claim online
3. Follow the instructions for submission specified in the form.
To access Visa eCommerce Purchase Protection's Frequently Asked Questions (FAQs), click here.
The CBC Velvet Visa Signature (“Qualified Credit Card”) Principal and Supplementary Cardholders (“Cardholder”) agree to abide by the Visa eCommerce Purchase Terms and Conditions.
Visit the full Visa eCommerce Purchase Protection Terms and Conditions here.