This is an official survey from Chinabank. To verify, you may contact our hotline at (632) 888-55-888 or sending an email to online@chinabank.ph.

Yes, your responses are confidential and will not be linked to your account. Any personal information that is voluntarily provided will be kept strictly confidential and used only for the purposes of this survey. All results will be reported in a way that does not identify individual respondents.

You decide whether we contact you. At the end of the survey, you will have the option to provide your contact details if you are interested in sharing your experiences directly with us. Otherwise, you can complete the survey anonymously without any follow-up.

We recommend completing the survey in one session. Your answers are temporarily saved in your browser. However, this can be lost if you close the browser or clear cache.

No. Only those marked with a red asterisk (*) are required.

Share your feedback to help us understand what matters most to you. Your experience is key to shaping a service that meets your needs and expectations.