Frequently Asked Questions (FAQs)

PAY2HOME

Pay2Home is a leading international money transfer service that operates under Wandr Pte Ltd in Singapore and P2H (Hong Kong) Limited in Hong Kong. As licensed money transfer businesses, they provide a secure, cost-effective, and fast alternative to traditional bank telegraphic transfers and other remittance services. Pay2Home offers customers the ability to send money to over 40 countries worldwide through various channels, including online, mobile app, money transfer machines and physical branches. Their services emphasize convenience, low costs, and safety, ensuring that customers can easily and efficiently connect with their loved ones across the globe.

Pay2Home's remittance transactions originate from Singapore and Hong Kong.

For more information about Pay2Home services, visit the official website at www.pay2home.com.

You can send remittances to the Philippines via Pay2Home through several methods:

  • Pay2Home Mobile App
  • Online via the Pay2Home website www.pay2home.com
  • At any Pay2Home branch
  • Using Pay2Home's Money Transfer Machines (MTMs)

The Pay2Home Mobile App offers a comprehensive array of services and features designed to make managing your remittances easy and convenient. With the app, you can:

  • Send Remittances: Quickly and securely transfer money to over 40 countries worldwide.
  • Check Transaction Statuses: Easily monitor the status of your transactions in real-time.
  • View Transaction History: Access a detailed history of your past remittances.
  • Set Up and Manage Beneficiaries: Add, edit, or remove beneficiaries to streamline future transactions.
  • Receive Promotions and Updates: Stay informed about the latest promotions, deals, and service updates.
  • Digital Wallet: Manage your funds within the app, allowing for quick and easy transactions and payments.
  • Find the Nearest Pay2Home Locations: Locate the nearest Pay2Home branches or Money Transfer Machines (MTMs) for in-person services.

The Pay2Home Mobile App can be downloaded from the App Store for iOS devices and from the Google Play Store for Android devices. Simply search for "Pay2Home" in the respective store, download, and install the app. Alternatively, please scan the QR below to download the app.

remittance-pay2home (127×120)
Download Pay2Home Mobile App now!

The remittance status can be easily checked through the Pay2Home Mobile app, Chinabank’s mobile app or website Remittance Status Inquiry (chinabank.ph).

A remittance sent through Pay2home can be received by your beneficiary in real-time. However, credit to bank account transactions more than PHP 50,000.00 will be credited on the next banking day.

Pay2Home offers several modes of payment (delivery options) for sending remittances to Chinabank, including:

  • Credit to Chinabank accounts
  • Cash pick-up at any Chinabank locations across the Philippines

Yes, a detailed user guide for the Pay2Home Mobile App is available on its official website. Visit www.pay2home.com and navigate to the "Help" section for step-by-step instructions and helpful tips.

To start sending money with Pay2Home, you must register as a customer and verify your details. You can register online, at any Pay2Home branch, or using the Pay2Home Mobile app. You'll need to submit an identification document and proof of address.

For Singapore clients, you can also verify your identity using SingPass MyInfo.

  • Online: Visit www.pay2home.com, complete the registration form, and upload your documents.
  • Branch: Visit a Pay2Home branch with your documents.
  • Mobile App: Download the Pay2Home Mobile App, follow the registration steps, and upload your documents.

Once verified, you can start sending money with Pay2Home. For more detailed information, please visit the official Pay2Home.