1. What is Monox by 019 Payment Services Ltd.?

Monox by 019 Payment Services Ltd. is an Israeli company licensed to provide remittance services. The Monox application allows you to control your balance and send remittances worldwide. For more information, please visit their website. http://lp.monox.co.il

 

2. From which country do Monox by 019 Payment Services Ltd. remittance transactions originate?

Remittance transactions from Monox by 019 Payment Service originate from Israel.

 

3. How to send remittance to the Philippines through Monox by 019 Payment Services Ltd.?

A sender can send remittance transactions to the Philippines via the Monox application - http://lp.monox.co.il.

 

4. What are the different Chinabank remittance modes of payment when sending remittance through Monox by 019 Payment Services Ltd.?

The different remittance modes of payment are:

• Credit to any Chinabank Accounts
• Credit to Other Philippine Bank Accounts (Including e-Wallets)
• Cash Pick-up Anywhere

 

5. What is Monox by 019 Payment Services Ltd.’s official website? Is there any information on how to send remittances via the Monox app?

Yes, details on sending remittance transactions through Monox by 019 Payment Services Ltd. can be found on its official website: http://lp.monox.co.il.

 

6. What is the reference number format of remittances coursed through Monox by 019 Payment Services Ltd.?

The reference number format is:

 

Credit to any Chinabank Credit to Other Philippine Bank Accounts (Including e-Wallets)	8-9 alphanumeric characters
Cash Pick-up Anywhere

 

7. Will the receiver of a remittance get notified?

Yes, if the receiver provided a valid mobile number, he/she will receive an SMS notification once the remittance has already been credited to a Chinabank account or sent to the beneficiary’s bank or when the remittance is available for cash pick-up.

 

8. Where can the remitter check the status of his/her remittance?

The remittance status can be checked through Chinabank’s website https://www.chinabank.ph/remittance-tracker or the Chinabank mobile app.

 

9. How fast will my remittance be available?

A remittance sent through Monox by 019 Payment Services Ltd. can be received by your beneficiary in real-time. However, credit to bank account transactions more than Php50,000.00 will be credited on the next banking day.