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Investor Information

Shareholder Services

We welcome letters or all such communications on matters pertaining to the management of the Bank, stockholders’ rights, or any other bank-related issues of importance. Stockholders who wish to communicate with any or all of the members of the China Bank Board of Directors may send letters to:

Atty. Leilani B. Elarmo
Senior Assistant Vice President and Corporate Secretary
China Banking Corporation
11/F China Bank Building
8745 Paseo de Roxas cor. Villar St.
Makati City 1226, Philippines
Email: ocsstocks@chinabank.ph
           wfbmartinez@chinabank.ph
           sacsy@chinabank.ph


For inquiries or concerns regarding dividend payments, account status, change of address or lost or damaged stock certificates, please get in touch with:

Stocks and External Relations

Office of the Corporate Secretary
China Banking Corporation
11/F China Bank Building
8745 Paseo de Roxas corner Villar St.
Makati City 1226, Philippines

Contact persons:
Atty. Wilfred Francis B. Martinez / Atty. Steven Angelo C. Sy
Mr. Jaime G. Dela Cruz

Tel. No.: (+632) 888-55-132; 823-06-987
Fax No.: (+632) 888-55-135
Email: wfbmartinez@chinabank.ph
           sacsy@chinabank.ph
           ocsstocks@chinabank.ph

Stock Transfer Service, Inc.

Unit 34-D Rufino Pacific Tower
6784 Ayala Avenue
Makati City 1226, Philippines

Contact persons:
Antonio M. Laviña
Ricardo D. Regala, Jr.


Tel. No.: (+632) 840-32-410; 840-32-412; 531-03-671
Fax No.: (+632) 840-32-414


Investor Inquiries

We welcome inquiries from investors, analysts, and the financial community. For information about the developments at China Bank, please contact:

Gerald O. Florentino
First Vice President and Head
Investor & Corporate Relations Group
China Banking Corporation
28/F BDO Equitable Tower
8751 Paseo de Roxas
Makati City 1226, Philippines
Tel. No.: (+632) 888-55-609
Email: investor-relations@chinabank.ph
Website: services.chinabank.ph


Customer Information


Customer Assistance Channels

Aside from China Bank branches nationwide, our customers and the public can reach us though the following:

Customer Contact Center Hotline
Metro Manila: (632) 888-55-888
Domestic Toll-Free: 1-800-1888-5888 (PLDT)
International Toll-free Numbers

Email
online@chinabank.ph

Viber
+639178814263

Facebook
www.facebook.com/chinabank.ph

Twitter
www.twitter.com/chinabankph

Mail
Customer Contact Center,
China Bank Building, 8745 Paseo de Roxas
corner Villar St., Makati City 1226 Philippines