PROMO MECHANICS
11. The offer is non-transferable and not convertible to cash, credit, other items, or gift certificates.
12. Any complaints or disputes related to the performance or delivery of products/services under this promo shall be resolved directly between the Cardholder and Solviva Energy Inc.
13. In case of promo-related disputes, the decision of Chinabank, with DTI concurrence, shall be final and non-negotiable.
14. By joining this promo, the Cardholder acknowledges that he/she has read, understood, and agrees to be bound by the promo mechanics.
15. For inquiries or concerns regarding Solviva products/services, please contact Solviva Energy Inc. at +639178028948 or email newcustomer@solvivaenergy.com
16. For general concerns regarding the promo or your Chinabank Card account, please call Chinabank’s Customer Service Hotline at +632 888-55-888 or email creditcards@chinabank.ph.
*Cardholders in good credit standing refers to accounts that are active and current and not blocked, delinquent or past due, not under any collections repayment program or special installment, not under investigation due to suspected fraudulent activities, or those whose Credit Cards are not reported lost or stolen, and those who have not otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of the China Bank Credit Cards.
DTI Fair Trade Permit No. FTEB- 252592 Series of 2026.
For concerns, call China Bank's Customer Service 24/7 Hotline at +632 888-55-888. China Bank is regulated by the Bangko Sentral ng Pilipinas (BSP) with e-mail address consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).