Frequently Asked Questions

Just Use your Mobile Phone

JUMP transactions, both Cardless ATM Withdrawal and Deposit to Account, are subject to a fee of Php15.00 per transaction. 

Transaction Limit: P10,000
Daily Limit: P10,000

JUMP (Deposit to Account)
Transaction Limi: P50,000
Daily Limit: P50,000

Peso Deposit/Cash Card Accounts enrolled on Chinabank Mobile App are eligible for JUMP transactions. 

No. Editing is not allowed. You can only cancel an existing transaction and create a new one. 

To cancel a JUMP transaction, follow these steps: 

  1. Select "Pay or Transfer" from the post-login menu 
  2. Select "To Other" and tap "Pay to Mobile (JUMP)" 
  3. Swipe left to view action to be done to the transaction 
  4. Tap Cancel and then tap Confirm 
  5. Enter the One-Time Password (OTP) sent to your registered mobile number 

A confirmation of the successful cancellation will be displayed. 

You will be notified via SMS when your JUMP transaction is successful. You may also log in to your Chinabank Mobile app to check the status of your transaction by doing these steps: 

  1. Go to "Pay or Transfer" from the post-login menu 
  2. Select "To Other" and tap "Pay to Mobile (JUMP)" to view the transaction and its status 


You can make five (5) JUMP (ATM) transactions per day and ten (10) JUMP (Deposit to Account) transactions per day. Transaction limits apply. 

Yes, your ATM Card withdrawal limit is different from your JUMP transaction limit of Php10,000.00. 

Cancelled, failed, and expired transactions will be automatically reversed. However, transaction fees will not be reversed or refunded. In case the Transaction Amount was not reversed, you may call our Customer Contact Center at (632) 888-55-888. 

Your payee has four (4) attempts to withdraw. After the fourth invalid attempt, the status of the transaction will be tagged as “Failed” and the amount will be automatically credited back to your account. The transaction fee will not be reversed or refunded. 

The receiver may withdraw the funds from any Chinabank ATM within 24 hours. 

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