*Redemption must be in increments of 1,000 Falconflyer Miles.

How to Redeem:

1. The Principal Cardholder may redeem by:
   a. Calling Chinabank Customer Service Hotline at +632 888-55-8888.
   b. Sending an e-mail to creditcards@chinabank.ph.
2. The Principal Cardholder must provide his/her Falconflyer membership number.

Terms and Conditions:

1. Only Principal Cardholders may convert Rewards Points to Falconflyer Miles.
2. The Principal Cardholder is required to enroll in Gulf Air’s Falconflyer loyalty program prior to conversion of Rewards Points to Falconflyer Miles. Visit gulfair.com to enroll.
3. The Principal Cardholder must provide his/her Falconflyer membership number upon redemption.
   To ensure crediting of Falconflyer Miles, the Principal Cardholder’s name in Chinabank’s records must match with the name registered in his/her Falconflyer account. If the information does not match, the Principal Cardholder will be required to update his/her records with Chinabank or Falconflyer.
4. Redeemed Falconflyer Miles will be credited to the Principal Cardholder’s Falconflyer account within seven (7) banking days from the date of redemption request.
5. All valid redemptions are final. The Principal Cardholder may not cancel, revoke, change, or convert back redeemed Falconflyer Miles to Rewards Points.
6. Falconflyer membership shall be governed by the Falconflyer Program Terms and Conditions.
7. The Falconflyer Program Terms and Conditions and Chinabank Credit Cards Rewards Program Terms and Conditions shall apply.
8. Gulf Air and Chinabank reserve the right to amend any of these terms and conditions at any time with prior notice.

Customer Support:

1. For  concerns, inquiries, and requests regarding your Chinabank Credit Card, you may contact Chinabank Customer Service Hotline at +632 888-55-888 or domestic toll-free number 1-800-1888-5888 (PLDT) or e-mail creditcards@chinabank.ph.
   
   Upon receipt thereof, Chinabank shall conduct a comprehensive investigation in accordance with its established procedures and you shall be notified of its findings, if applicable, which findings shall be final and conclusive.
   
   Chinabank is regulated by the Bangko Sentral ng Pilipinas, with contact number, +632 8708-7087 and e-mail address, consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).
   
   
2. For concerns on your Falconflyer account and to learn more about the Falconflyer program:
   a. Visit the Falconflyer page at gulfair.com.
   b. Chat with Gulf Air’s virtual assistant at gulfair.com.
   c. Call +632 5314 3223