*Redemption must be in increments of 1,000 KrisFlyer miles.

How to Redeem:

1. The Principal Cardholder may redeem by:
   a. Calling Chinabank Customer Service Hotline at +632 888-55-8888.
   b. Sending an e-mail to creditcards@chinabank.ph.
2. The Principal Cardholder must provide his/her KrisFlyer membership number.

Terms and Conditions:

1. Only Principal Cardholders may convert Rewards Points to KrisFlyer miles.
2. The Principal Cardholder is required to enroll in the KrisFlyer rewards program prior to conversion of Rewards Points to KrisFlyer miles. Visit singaporeair.com to enroll.
3. The Principal Cardholder must provide his/her KrisFlyer membership number upon redemption.
   To ensure crediting of KrisFlyer miles, the Principal Cardholder’s name in Chinabank’s records must match with the name registered in his/her KrisFlyer account. If the information does not match, the Principal Cardholder will be required to update his/her records with Chinabank or KrisFlyer.
4. Redeemed KrisFlyer miles will be credited to the Principal Cardholder’s KrisFlyer account within 7 banking days from date of redemption request.
5. All valid redemptions are final. The Principal Cardholder may not cancel, revoke, change, or convert back redeemed KrisFlyer miles to Rewards Points.
6. KrisFlyer membership is governed by the KrisFlyer Terms and Conditions.
7. The KrisFlyer Terms and Conditions and Chinabank Credit Cards Rewards Program Terms and Conditions shall apply.
8. Singapore Airlines Limited and Chinabank reserve the right to amend any of these terms and conditions at any time with prior notice.

Customer Support:

1. For  concerns, inquiries, and requests regarding your Chinabank Credit Card, you may contact Chinabank Customer Service Hotline at +632 888-55-888 or domestic toll-free number 1-800-1888-5888 (PLDT) or e-mail creditcards@chinabank.ph.
   Upon receipt thereof, Chinabank shall conduct a comprehensive investigation in accordance with its established procedures and you shall be notified of its findings, if applicable, which findings shall be final and conclusive.
   Chinabank is regulated by the Bangko Sentral ng Pilipinas, with contact number, +632 8708-7087 and e-mail address, consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).
2. For concerns on your KrisFlyer account and to learn more about the KrisFlyer rewards program:
   a. Visit singaporeair.com.
   b. Call +632 8539-4588 or their Domestic Toll-Free numbers, 1-800-8288-4588 (Globe) or 1-800-1888-4588 (PLDT/Smart).
   Operating Hours: 0800 - 1800hrs, Monday to Friday, 24/7 service for English language only