*Redemption must be in increments of 1,000 Avios.

How to Redeem:

1. The Principal Cardholder may redeem by:
   a. Calling Chinabank Customer Service Hotline at +632 888-55-8888.
   b. Sending an e-mail to creditcards@chinabank.ph.
2. The Principal Cardholder must provide his/her Privilege Club membership number.

Terms and Conditions:

1. Only Principal Cardholders may convert Rewards Points to Avios.
2. The Principal Cardholder is required to enroll in Qatar Airways’ Privilege Club frequent flyer program prior to conversion of Rewards Points to Avios. Visit qatarairways.com to enroll in Privilege Club.
3. The Principal Cardholder must provide his/her Privilege Club membership number upon redemption.
   To ensure crediting of Avios, the Principal Cardholder’s name in Chinabank’s records must match with the name registered in his/her Privilege Club account. If the information does not match, the Principal Cardholder will be required to update his/her records with Chinabank or Privilege Club.
4. Redeemed Avios will be credited to the Principal Cardholder’s Privilege Club account within seven (7) banking days from the date of redemption request.
5. All valid redemptions are final. The Principal Cardholder may not cancel, revoke, change, or convert back redeemed Avios to Rewards Points.
6. Privilege Club membership shall be governed by the Privilege Club Terms and Conditions.
7. The Privilege Club Terms and Conditions and Chinabank Credit Cards Rewards Program Terms and Conditions shall apply.
8. Qatar Airways and Chinabank reserve the right to amend any of these terms and conditions at any time with prior notice.

Customer Support:

1. For  concerns, inquiries, and requests regarding your Chinabank Credit Card, you may contact Chinabank Customer Service Hotline at +632 888-55-888 or domestic toll-free number 1-800-1888-5888 (PLDT) or e-mail creditcards@chinabank.ph.
   
   Upon receipt thereof, Chinabank shall conduct a comprehensive investigation in accordance with its established procedures and you shall be notified of its findings, if applicable, which findings shall be final and conclusive.
   
   Chinabank is regulated by the Bangko Sentral ng Pilipinas, with contact number, +632 8708-7087 and e-mail address, consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).
   
   
2. For concerns on your Privilege Club account and to learn more about the Privilege Club program:
   a. Visit qatarairways.com.
   b. Call +632 8626 3646 or +974 4023 0000.
   c. Log in to your Privilege Club account and chat with an agent.