*Redemption must be in increments of 1,000 AAdvantage® Miles.

How to Redeem:

1. The Principal Cardholder may redeem by:
   a. Calling Chinabank Customer Service Hotline at +632 888-55-8888.
   b. Sending an e-mail to creditcards@chinabank.ph.
2. The Principal Cardholder must provide his/her AAdvantage® number.

Terms and Conditions:

1. Only Principal Cardholders may convert Rewards Points to AAdvantage® Miles.
2. The Principal Cardholder is required to enroll in the American Airlines’ AAdvantage® program prior to conversion of Rewards Points to AAdvantage® miles. Visit aa.com to enroll.
3. The Principal Cardholder must provide his/her AAdvantage® membership number upon redemption.
   To ensure crediting of AAdvantage® Miles, the Principal Cardholder’s name in Chinabank’s records must match with the name registered in his/her AAdvantage® account. If the information does not match, the Principal Cardholder will be required to update his/her records with Chinabank or AAdvantage®.
4. Redeemed AAdvantage® Miles will be credited to the Principal Cardholder’s AAdvantage® account within seven (7) banking days from the date of redemption request.
5. All valid redemptions are final. The Principal Cardholder may not cancel, revoke, change, or convert back redeemed AAdvantage® Miles to Rewards Points.
6. AAdvantage® membership shall be governed by the AAdvantage® Terms and Conditions.
7. The AAdvantage® Terms and Conditions and Chinabank Credit Cards Rewards Program Terms and Conditions shall apply.
8. American Airlines and Chinabank reserve the right to amend any of these terms and conditions at any time with prior notice.

Customer Support:

1. For  concerns, inquiries, and requests regarding your Chinabank Credit Card, you may contact Chinabank Customer Service Hotline at +632 888-55-888 or domestic toll-free number 1-800-1888-5888 (PLDT) or e-mail creditcards@chinabank.ph.
   
   Upon receipt thereof, Chinabank shall conduct a comprehensive investigation in accordance with its established procedures and you shall be notified of its findings, if applicable, which findings shall be final and conclusive.
   
   Chinabank is regulated by the Bangko Sentral ng Pilipinas with contact number +632 8708-7087 and e-mail address consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).
   
   
2. For concerns on your AAdvantage® account and to learn more about the AAdvantage® program:
   a. Visit aa.com.
   b. Call +632 8524 8625 or +632 8525 1022.