ZERO % Merchant Installment Terms and Conditions 

1. The Chinabank Zero % Merchant Installment Program is a credit card facility that allows principal and supplementary Chinabank cardholders (Cardholder) of good credit standing to pay for goods, merchandise, and services on Zero % Interest installment at participating partner merchants (Merchant) in the Philippines using their Chinabank credit card. ALL Chinabank credit cards may be used to avail of the Merchant Installment program EXCEPT for the following: 

   • Chinabank Destinations World Dollar Mastercard 

2. The Merchant Installment program may be availed of for purchases that meet the participating Merchant’s minimum single-receipt purchase requirement. Available payment terms are as follows: 

   • 3 months 

   • 6 months 

   • 9 months 

   • 12 months 

   • 18 months

   • 24 months 

or as otherwise specified by the Merchant offering the Zero % Interest Installment. 

3. To qualify, Cardholders must use their Chinabank credit card to pay for purchases at the participating Merchant. 

4. All installment transactions are subject to Chinabank’s approval based on the Cardholder’s available credit limit at the time of purchase. 

5. The full amount of the installment transaction will be deducted from the Cardholder’s available credit limit at the time of purchase. 

6. The Merchant has sole discretion to determine the payment term(s), eligible item(s), and minimum spend requirement applicable to its Zero % Interest Installment offering. 

7. In the event of pre-termination or cancellation of the Zero % Merchant Installment prior to the completion of the payment term, a pre-termination fee equivalent to 5% of the remaining unpaid installment balance or P500, whichever is higher, shall be charged to the Cardholder. The outstanding unbilled portion of the principal amount plus the applicable pre-termination fee shall be billed as a regular straight transaction and posted in the next billing statement.

8. The Cardholder may avail of another Merchant Installment at Zero % interest even if there is an existing Merchant Installment or an ongoing repayment under any other Chinabank installment program, provided that the full amount of the new Merchant Installment transaction remains within the Cardholder’s available credit limit at the time of purchase. 

9. In case of delinquency or mishandling of the account, the Cardholder agrees that the Total Outstanding Balance, including all remaining unpaid monthly amortizations and applicable fees and charges, shall immediately become due and demandable. 

10. The use of the Chinabank credit card in connection with this Merchant Installment program is subject to the Terms and Conditions governing the issuance and use of Chinabank credit cards. 

11. Chinabank officers and rank-and-file employees are eligible to avail of the installment programs. However, related interests of Chinabank officers are not eligible. Chinabank directors, stockholders, and their related interests are also not eligible. 

12. Any dispute concerning the products or services purchased under the Merchant Installment program shall be resolved directly between the Cardholder and the Merchant. 

13. In case of any dispute relating to the Cardholder’s availment of the Merchant Installment program, the decision of Chinabank following its review under its Financial Consumer Protection Assistance Mechanism (FCPAM) shall be deemed final.

14. By joining or availing of the Merchant Installment program, the Cardholder confirms having read, understood, and agreed to these Merchant Installment program Terms and Conditions. 

15. Chinabank may receive client inquiries or complaints via the following contact channels provided below. Upon receipt, Chinabank shall then conduct a comprehensive investigation in accordance with its established procedures and shall notify the Qualified Cardholder of its findings.

   • Customer Contact Center 24/7 Hotline: (632) 888-55-888 

   • Domestic Toll Free: 1-800-1888-5888 (PLDT) 

   • Email: cbccardsales@chinabank.ph  

   • Viber: +639178814263 (8:30AM - 5:30PM, Viber messages only) 

*Chinabank is regulated by the Bangko Sentral ng Pilipinas (BSP). Details of the BSP’s Consumer Assistance Mechanism are provided in www.bsp.gov.ph/.