How to Redeem:

1. The Principal Cardholder may redeem Rewards via eVouchers or other similar redemption codes (“Codes”) by:
   • Calling Chinabank’s Customer Service Hotline at +632 888-55-888, or 
   • Sending an e-mail to creditcards@chinabank.ph

Terms and Conditions: 

1. Chinabank Velvet Visa Signature Principal Cardholders may use their Rewards Points to redeem eVouchers/Codes, whichever is applicable.
   
   
2. The Cardholder is responsible for safekeeping the eVouchers/Codes that may be issued to the Cardholder. The Cardholder agrees not to share eVouchers/Codes with any third party to prevent loss, unauthorized use, or fraud.
   
   
3. Upon request for redemption, the Qualified Cardholder shall receive within ten (10) business days a unique redemption code from INSTAPERX. 
   
   
4. The eVoucher/Code shall be sent only ONCE by Chinabank via INSTAPERX to the Cardholder’s registered mobile number.
   • Cardholders should ensure that their contact details on record (e.g. mobile number, e-mail address, and the like) with Chinabank are updated.
   • Chinabank and/or INSTAPERX shall not be liable for an eVoucher/Code not received by a Cardholder due to Cardholder’s failure to update his/her mobile number on record.
   • Chinabank and/or INSTAPERX shall have no obligation to resend the eVoucher/Code to the Cardholder.  
   • To update their mobile number, Cardholders may contact Chinabank Customer Service 24/7 Hotline at +632 888-55-888 or e-mail creditcards@chinabank.ph.
     
     
5. Cardholders may redeem the eVoucher/Code only once within its validity period. Neither Chinabank nor merchant shall have any obligation to extend an eVoucher’s/Code’s validity in case the Cardholder fails to redeem the eVoucher/Code prior to its expiry.
   
   
6. E-voucher redemption may either be through any of the following as required by the Merchant: 
   • Presentation of the eVoucher/Code to the branch store personnel or Concierge Service 
   • Enter the eVoucher/Code on the website or app 
     
     
7. If the store's eVoucher/Code validation system is offline or unavailable, the merchant shall not be able to accept the eVoucher/Code. The Cardholder may still use the eVoucher/Code once the system is back online. 
   
   
8. eVouchers/Codes ccan be used as payment for purchases with the merchant.
   
   
9. eVouchers/Codes are not convertible to cash.
   
   
10. eVouchers/Codes shall be honored at face value.
    
    
11. eVouchers/Codes must be redeemed in full amount upon use in one (1) transaction only. Split transactions are not allowed. Any unused amounts, if any, shall be forfeited.
    
    
12. eVouchers/Codes can be used in participating branches.
    
    
13. The Terms and Conditions herein may be modified by Chinabank at its sole discretion from time to time, provided, that Chinabank Cardholders shall be notified of such changes to the Terms and Conditions by public notice at least sixty (60) days prior to the effectivity of such changes.
    
    
14. By availing the Offer, the Cardholder (i) agrees to provide his/her personal information and other information that may be reasonably required by Chinabank and 1ISA, (ii) consents to Chinabank sharing his/her personal information and other information that may be reasonably required to 1ISA, and (iii) agrees that such information shall be subject to the confidentiality, data privacy, and security terms of Chinabank and 1ISA. Copies of the Data Privacy and Confidentiality Terms and Conditions of Chinabank and 1ISA can be found at:
    
    

    Chinabank	https://www.chinabank.ph/china-bank-privacy-policy
    1ISA	https://1isadigital.com/privacy-policy

    
    
    
15. By availing of the eVouchers/Codes, the Cardholder confirms that he/she has read, understood, and agrees to be bound by the Terms and Conditions of the eVouchers/Codes.
    
    
16. The availment and use of eVouchers/Codes are subject to the Terms and Conditions Governing the Issuance and Use of Chinabank Credit Cards.
    
    
17. Chinabank is regulated by the Bangko Sentral ng Pilipinas (BSP). Details of the BSP’s Consumer Assistance Mechanism are provided in www.bsp.gov.ph/. 

 

Customer Support:

1. For concerns on your eVouchers/Codes, you may contact INSTAPERX:
   • Call their Customer Service Hotline at +632 8788 1000 / +632 8788 7000
   • Send an e-mail to support@instaperx.ph.
     
     
2. For inquiries or concerns on your Chinabank Credit Card, you may contact:
   • Chinabank Customer Service 24/7 Hotline at +632 888-55-888, or
   • Send an e-mail to creditcards@chinabank.ph.

List of Participating Branches

Merchants	Branches
SM	https://1isadigital.com/branch/SM-STORE-branches
SSI Group	https://1isadigital.com/branch/ssi-group-branches
Rustans Department Store	https://1isadigital.com/branch/rustans
Curves	https://1isadigital.com/branch/curves
Lazada	https://www.lazada.com.ph/helpcenter/lazada-gift-card-faqs-13551.html
Beyond The Box	https://1isadigital.com/branch/beyond-box
Digital Walker	https://1isadigital.com/branch/digital-walker
Power Mac Center	https://1isadigital.com/branch/powermac-centre-branches
The Loop	https://1isadigital.com/branch/the-loop
The Coffee Bean & Tea Leaf	https://tinyurl.com/CBTLStoreDirectory
Gourdo's	https://1isadigital.com/branch/gourdos
Abe	https://1isadigital.com/branch/abe
Abe's Farm	https://1isadigital.com/branch/abes-farm
Bistro Remedios	https://1isadigital.com/branch/bistro-remedios
Cafe Adriatico	https://1isadigital.com/branch/cafe-adriatico
Fely J's Kitchen	https://1isadigital.com/branch/fely-js-kitchen
Larry’s Café & Bar	https://1isadigital.com/branch/larrys-cafe-and-bar
Lorenzo's Way	https://1isadigital.com/branch/lorenzos-way
Greyhound Café	https://1isadigital.com/branch/greyhound-cafe
Maple Tree House	https://1isadigital.com/branch/maple-tree-house
Viva Café	https://1isadigital.com/branch/viva-cafe
Yogorino	https://1isadigital.com/branch/yogorino
Wing Zone	https://1isadigital.com/branch/wing-zone
Botejyu	https://1isadigital.com/branch/botejyu
Paper Moon	https://1isadigital.com/branch/paper-moon
Du Hsiao Yueh	https://1isadigital.com/branch/du-hsiao-yueh
Rosso Pomodoro	https://1isadigital.com/branch/rosso-pomodoro