To read the Terms and Conditions, click here.

FAQs:

Q: What is Google Pay? 
A: Google Pay is a digital wallet and online payment system developed by Google. It allows users to make payments in stores, online, and within apps using their Android devices or web browsers. 

Q: Is Google Pay free to use? 
A: Yes, Google Pay is free. There are no additional Google Pay fees when used on your purchases.

Q: Where is Google Pay available? 
A: Google Pay is available in many countries. Availability may vary depending on your region and financial institution. 

Setup and Compatibility 

Q: How do I set up Google Pay? 
A: 

Sign in with your Google account. 

Download the Google Wallet app from the Play Store. 

Add a payment method (credit/debit).

Verify your payment method.

Q: What devices support Google Wallet? 
A: Google Wallet works on most Android phones (Android 9 Pie and above). NFC is required for contactless payments. 

Q: How do I pay in stores with Google Wallet? 
A: Unlock your phone and hold it near the contactless payment terminal. You’ll see a confirmation once the payment is successful. 

Q: Is Google Wallet secure? 
A: Yes. Google Pay uses encryption and tokenization to protect your payment information. Your actual card number is not shared with merchants. 

Q: Why was my payment declined? 
A: Possible reasons include insufficient funds, expired card, or network issues. Check your payment method and try again. 

Q: How do I remove a card from Google Pay? 
A: Open the app, go to your payment methods, select the card, and choose “Remove.” 

Q: Who do I contact for support? 
A: You can visit the Google Pay Help Center or contact your bank or card issuer for issues related to your account. 

Q: Why is the reflected card number different in the receipt/sales slip? 

A: The card number reflected in the slip is the Token number which represents your card number. This is done so that merchants cannot save your card details.  

Q: Will my transaction reflect in my Google wallet 

A: Yes, your transaction will be reflected in your Google wallet. This will be visible under “Recent Activity”. 

Q: Why was I billed 60PHP when I enrolled my card to Google Wallet? 

A: The amount is used by Google to verify the card. This is temporary and will be reversed so it should not appear in your statement of account.  

Q: Can I use my Google wallet if I don’t have data or internet connection? 

A: Yes, you can make payments even if you are offline. Your transactions will reflect in your Google Wallet once you are online.  

Q: How many attempts are we allowed to enroll a card in Google Wallet? 

A: There is a maximum of 3 attempts. You may try again after 24 hours. Always double check the information before submitting to avoid multiple attempts.  

Q: Where will I receive the OTP when I enroll? Is it with my registered number/email with Google or with my bank? 

A: You will receive it through your registered mobile/email with the bank.  

Q: If I use Google Wallet for foreign transactions, will I still be billed for forex? 

A: Yes, it will still be billed for forex fees and charges for international transactions. For local transactions, there will be no Forex fees and charges.  

Q: Can I use my Google Wallet to Cash-in? 

A: No, there is no facility for cash-in. 

Q: I tried to scan my card for enrollment but got an error. What should I do? 

A: Position the card so the details are visible to the scanner before scanning.