The following BIR Tax Forms can be processed by Easy Tax: 

● BIR Tax Form 1606 (Withholding Tax)   

● BIR Tax Form 2000OT (Doc Stamp Tax One-Time) 

● BIR Tax Form 0605 (Payment Form) 

● BIR Tax Form 1706 (Capital Gains Tax) 

● BIR Tax Form 2000 (Doc Stamp Tax) 

No. BIR Tax Forms filed and paid under Easy Tax are processed online via China Bank Online Corporate. 

The following are the list of requirements before a business can use Tax Payment Solution. 

1. eFPS/eGOv Corporate Enrollment Form – must have been requested, accomplished and submitted to your Branch of Account. 
2. Corporate Access Number (CAN) – is an 18-19 digit number provided by the Branch of Account. It is used by the Final Authorizer when making a payment transaction. 
3. PIN – is provided by your China Bank Branch of Account via a PIN Mailer envelope. It is used by the Final Authorizer to approve the pending transaction to BIR eFPS and automatically debiting the nominated corporate account.

No. The PIN is issued only once and cannot be changed. 

Who can pick up the PIN from the Branch of Account? 

Only the designated Final Authorizer or an authorized representative can pick up the PIN from the China Bank Branch of Account. 

To request for password reset, simply click on the link below, then a template will appear, supply the details required using the correct format and have it sent directly to the email address indicated on the link.

A system-generated password will be sent to the user’s registered email address. 

Create a password reset request

To change the Security Q and A, simply click on the link below, then a template will appear, supply the details required using the correct format and have it sent directly to the email address indicated on the link.

A system-generated password will be sent to the user’s registered email address. 

Create a password reset request 

To change the email address of eFPS user/s, please fill out an eFPS Maintenance Form, with the “Company / Business Information” and “Change Email” found in the “Others” portion of the form and submit to your China Bank Branch of Account for signature verification and approval. 

Please note that the request takes up to 3 banking days to process. 

For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph and cashmgt@chinabank.ph stating the request for update with an attached scanned copy of signed eFPS Maintenance Form.

To unlock your PIN, please contact your China Bank Branch of Account stating the request and provide the complete Name of Final Approver and assigned Corporate Access Number (CAN). 

Please note that the request takes one banking day to process. 

For updates, please contact directly your China Bank Branch of Account.  

To request for new PINs, please fill out an eFPS Maintenance Form, with the “Company / Business Information” and “New PIN” found in the “Others” portion of the form and submit to your China Bank Branch of Account for signature verification and approval. 

Please note that the request takes up to 5 banking days to process. 

For updates, please contact directly your China Bank Branch of Account.

To add or delete users, please fill out an eFPS Maintenance Form, with the “Company / Business Information” and “Corp. User Add / Delete” found in “Others”, “For eFPS Only” portion of the form and submit to your China Bank Branch of Account. 

Please note that the request takes up to 5 banking days to process. 

For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph and cashmgt@chinabank.ph stating the request for update with an attached scanned copy of signed eFPS Maintenance Form. 

To change the role of users, please fill out an eFPS Maintenance Form, with the “Company / Business Information” and “Change Role” found in “Others”, portion of the form and submit to your China Bank Branch of Account for signature for signature verification and approval. 

Please note that the request takes up to 5 banking days to process. 

For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph and cashmgt@chinabank.ph stating the request for update with an attached scanned copy of signed eFPS Maintenance Form. 

To add or delete accounts, please fill out an eFPS Maintenance Form, with the “Company / Business Information” and “Primary Account: Add / Drop” portion of the form and submit to your China Bank Branch of Account for signature verification and approval. 

Please note that the request takes up to 5 banking days to process. 

For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph and cashmgt@chinabank.ph stating the request for update with an attached scanned copy of signed eFPS Maintenance Form. 

1.      Go to the BIR eFPS Portal (https://efps.bir.gov.ph/index.html) and log in the account.

2.      Select the Tax Form from the dropdown screen and click Tax Return Inquiry.

3.      In the Return Period, input the applicable Month and Year then click Get Tax Filed.

4.      Select the income Tax to be paid.

5.      Review the Tax form and click Proceed to Payment.

6.      Once the eFPS Payment Form has been displayed, select the following details:

          - eFPS MODE OF PAYMENT select Bank Transfer 
          - Transacting Bank (Authorized Agent Bank) select 003000 - BANCNET-CHINABANK (HEAD OFFICE)
          - Amount: enter the AMOUNT to be paid

7.     Click SUBMIT then OK.

8.     Select CORPORATE as Tax Type then click SUBMIT.

9.     Once redirected to BancNet website, enter the Username, Password and Security Question of the MAKER (issued by China Bank thru email) then click SUBMIT.

10.   Verify the Tax Payment Details.

11.   Tick on I AGREE with the Terms and Conditions portion then click the OK button.

12.   Click Print and file the document for your reference.

Note: At this stage, Transaction Status is still PENDING. The assigned Authorizer (A) and Final Authorizer (FA) must still log in and approve the transaction to complete the payment.

The Authorizer (A) / Final Authorizer (FA) will receive a system-generated email notification from BancNet confirming receipt of payment instruction made by the Maker.

Upon completion of Maker's e-Filing stage, the Authorizer (A) / Final Authorizer (FA) will receive a system-generated email notification from BancNet confirming receipt of payment instruction made by the Maker.

This email notifies the Authorizer (A) / Final Authorizer (FA) to proceed with e-Pay. To process, the authorizer must follow these steps: 

AUTHORIZER only:

1. Log in to BancNet Online Administration site (https://www.bancnetonline.com/apps/servlet/ServletFront?trxcode=0011&logout=1) using the China Bank issued Username and BancNet temporary password.
   
   
2. Answer the Security Question and click SUBMIT.
   
   
3. Click on Tax Payment Authorization portion then select the Tax to be paid.
   
   
4. Review the Tax details before proceeding to payment.
   
   
5. Tick on I AGREE with the Terms and Conditions portion then click the OK button.
   
   
6. Click Print and file the document for your reference.
    

Note: The system-generated Acknowledgment Receipt is for the Authorizer only with Transaction Status as Authorized. At this portion, transaction is still partially-approved.

The assigned Final Authorizer (FA) must log in and fully approve the transaction to complete the payment.

FINAL AUTHORIZER only:

1. Log in to BancNet Online Administration site (https://www.bancnetonline.com/apps/servlet/ServletFront?trxcode=0011&logout=1) using the China Bank issued Username and BancNet temporary password.
   
   
2. Answer the Security Question and click SUBMIT.
   
   
3. Click on Tax Payment Authorization portion then select the Tax to be paid.
   
   
4. Review the Tax details before proceeding to payment. 
   
   
5. Select the enrolled ATM Card Number from the dropdown screen.
   
   
6. Enter the 6-digit PIN provided by China Bank.
   
   
7. Tick on I AGREE with the Terms and Conditions portion then click the OK button.
   
   
8. Click Print and file the document for your reference. 
   
   
9. The Tax Payment Confirmation virtual receipt (with BIR logo) will appear on your screen. If the Virtual Receipt does not appear in your screen, simply follow these steps: 
   
   9.1 Log in again to BIR website. 
   9.2 Select the Tax Form Paid.
   9.3 Click Payment Details.
   9.4 Print the virtual receipt.
   
   

Note: The system-generated Authorizer Payment Acknowledgement Receipt is for the Final Authorizer only with Transaction Status as Approved. At this portion, transaction has been completed and debited to the nominated Account Number.

1.      Log in to BancNet Online Administration site as Final Authorizer

2.      Click Tax Payment Authorization

3.      Select the Pending Transaction to be cancelled 

4.      Tick on I AGREE with the Terms and Conditions portion then click the CANCEL button.

5.      Input Remarks (reason for cancellation) then click the OK button

6.      Click Print and file the document for your reference.

1.      Log in to BancNet Online Administration site as Maker or Final Authorizer

2.      Click Tax Payment Status Inquiry

3.      Click the Book Icon under History column 

4.      Select the Approved transaction status, click View Receipt

5.      Click Print and file the document for your reference.

1.      Coordinate with your Branch of account and prepare a letter of request for payment reversal.

Notes:

               a. Request applies to payments that were approved and reported on the same day.

               b. Letter must be signed by company’s signatories

               c. Copy of Payment Confirmation Receipt (with Approved Transaction Status)

               d. Cut-off time: 3:00 PM of the same day

2.     Submit to Cash Management - Client Support Unit at cashmgt@chinabank.ph

For payment verification, coordinate directly with your assigned local BIR RDO for assistance.

1.      Log in to BancNet Online Administration site as Final Authorizer

2.      Click Tax Payment Balance Inquiry

3.      Select the enrolled ATM Card Number from the dropdown screen

4.      Enter the 6-digit PIN provided by China Bank then click SUBMIT

To request for the eGov Manual, please send a request including the Company Name, Company TIN and SSS No. via email to cashmgt@chinabank.ph. 

To complete your business’ Corporate eGov Profile, please follow these steps: 

1. Go to https://www.bancnetonline.com/egov/login.egov and log in as Corporate Admin 
   
   
2. Click “Enrollment” then click “Corporate Maintenance” 
   
   
3. At the lower portion of the page, click “Manage Corporate eGov Profiles” 
   
   
4. Input Profile Name and should be the same with Government Agency Name, then select the applicable Agency profile. 
   
   
5. Type in the desired No. of Checkers then click “Add”
   
   Note: This is only applicable for Maker - Checker - Approver workflow. If you have no enrolled Checker, input Zero (0) only.
    
6. At the lower portion of the page, click “Maintain Card Profile Mapping” 
   
   
7. Select the applicable government agency Profile then select the applicable enrolled card number.
   
   
8. Click “Add”, “Save”, then “Back to Corporate Details”. 
   
   
9. At the lower portion of the page, click “Maintain Corporate Users” 
   
   
10. Click “Edit” then select the applicable government agency Profile. 
    
    
11. Select “Maker” in the role and click “Add” 
    
    
12. Select the applicable government agency Profile, select “Approver” in the role, click “Add” then click “Save” 

For Corporate Admins, please follow these steps to reset your eGov Password: 

1. Go to https://www.bancnetonline.com/egov/login.egov. 
2. Click “Forgot Password”, input your username and email address then click “Submit” 
3. A reset password link will be sent to your email. Click the link and proceed with the password change. 

For Other Users, the Corporate Admin can reset eGov Passwords, by following these steps: 

1. Go to https://www.bancnetonline.com/egov/login.egov and log in as Corporate Admin 
   
   
2. Go to Enrollment, click “Corporate Maintenance”, then click “Maintain Corporate Users” 
   
   
3. Select the applicable user then click “Edit” 
   
   
4. Once the user details are available, click “Reset Password” 
   
   Note: Reset Password button will only be available once the user’s password has been locked. 
   
   
5. Click “Ok” on the confirmation prompt. 
   
   
6. User will receive system-generated email from eGov containing the temporary password. 
   
   
7. Go back to login page, sign in account using temporary password received thru email, and system will automatically require you to change password, challenge questions and answers."

To add or delete users in eGOV, please fill up an eGov Maintenance Form, with the “Company/ Business Information” and “Corp. User Add/ Delete” found in “For eGOV Only” portion of the Maintenance Sheet and submit to your China Bank Branch of Account. Please note that the request takes up to 5 banking days to process. For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph / cashmgt@chinabank.ph stating request for update with an attached scanned copy of signed Maintenance Form. 

To request change of email address (Other User), please fill up an eGov Maintenance Form, with the “Company/ Business Information” and “Change Email Address” found in “OTHERS” portion of the form and submit to your China Bank Branch of Account.

Please note that the request takes up to 1-2 banking days to process upon receipt of signed documents.

For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph / cashmgt@chinabank.ph stating request for update with an attached scanned copy of signed eGov Maintenance Form.

To unlock eGOV PINs, please contact your China Bank Branch of Account stating request and provide the name of approver and Corporate Access Number (CAN). Please note that the request takes one banking day to process. For updates, please contact your China Bank Branch of Account. 

To request for a new eGOV PIN, please fill up an eGov Maintenance Form, with the “Company/ Business Information” and “New PIN” found in the “Others” portion of the form, and submit it to your China Bank Branch of Account. Please note that the request takes up to 5 banking days to process. For updates, please contact your China Bank Branch of Account. 

To change roles of eGov users, please fill up an eGov Maintenance Form, with the “Company/ Business Information” and “Change Role” found in the “Others” portion of the form and submit it to your China Bank Branch of Account. Please note that the request takes up to 5 banking days to process. For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph / cashmgt@chinabank.ph stating request for update with an attached scanned copy of signed Maintenance Form. 

To add or delete a primary account in eGOV, please fill up an eGov Maintenance Form, with the “Company/ Business Information” and “Primary Account: Add/ Drop” of the Maintenance Sheet and submit it to your China Bank Branch of Account. Please note that the request takes up to 5 banking days to process. For updates, please call our Customer Contact Center at 888-55-888 or email cashmgt_cru@chinabank.ph / cashmgt@chinabank.ph stating request for update with an attached scanned copy of signed Maintenance Form. 

To view eGov receipts, please follow these steps: 

1. On eGov BancNet, click “Inquiry” then click “Payment Inquiry” 
   
   
2. Click “Search”. 
   
   Note: Do not type anything in the boxes. 
   
   
3. Select applicable transaction 
   
   
4. Click the Yellow Icon found at the rightmost column then select “Approved” status. 
   
   
5. Click the Document Icon on the rightmost column to print the Payment Instruction Transaction Receipt then click “Print” 

SSS contributions are filed via the SSS website (My. SSS). Please note that the Payment Reference Number (PRN) must be inputted in SSS eGov. 

Employers can get their PRNs by logging into their My. SSS account. Once logged in, click “Payment Reference Number (PRN)”, where they can review and edit e-CL (Electronic Collection List). If all items are in order, click “Generate Payment Reference Number (PRN)” 

 Yes, the PRN is encoded in eGOV when paying for SSS contributions. 

Check the encoded PRN in eGov and should match the generated PRN from SSS website. You may also coordinate directly with your SSS Branch or contact SSS Customer Hotline at 920-6446 to 55 for assistance.

Employers may check posting of successful transaction in SSS website (My. SSS) after 3-5 banking days. Also, ensure to retrieve copy of approved cyber receipt from eGov for record purposes.

No. SSS payments cannot be reversed. For payment reversals, employers must directly coordinate with their designated SSS Branch. 

For PRN or payments concerns, employers can directly coordinate through their designated SSS Branch or contact the SSS PRN Customer Hotline at 8920-6446 to 55. 

Pag-IBIG eGov applications are manually approved by Pag-IBIG. For updates on approval status, users may login to their respective eGov accounts. 

1. On the SETUP Sheet, key in the necessary Employer details. 
   
   a. CORPORATE ID – initials of your company name 
   b. COMPANY NAME – full name of your company 
   c. ADDRESS – company address 
   d. BRANCH CODE (optional) – 4 digit branch code of your Chinabank branch of account 
   e. HDMF Number – your EMPLOYER / COMPANY PAG-IBIG NUMBER 
   f. BRANCH CODE – Employer Pag-ibig branch code enrolled in eGov
   g. RETENTION PERIOD – input 90
   h. OUTPUT PATH – folder or destination where you will save your converted file
   
   After encoding all the necessary details, click SAVE SETTING (located above Corporate ID).
   
   
2. To start encoding your Employee details, go to HDMF Sheet.
   
   a. EMPLOYEE HDMF NUMBER 
   b. EMPLOYEE TIN (If employee does not have TIN, just copy the employee HDMF Number) 
   c. EMPLOYEE LAST NAME 
   d. FIRST NAME
   e. MIDDLE NAME
   f. EMPLOYEE BIRTHDATE (date format must be MM/DD/YYYY) 
   g. Amount for EMPLOYEE SHARE (EE/LOAN AMOUNT) 
   h. Amount for EMPLOYER SHARE (ER)
   
   
3. Select the applicable Payment type (MC, ST, CL or MP2) in the left side.
   
   
4. Click ‘CONVERT’ button.
   
   Upon conversion, click 'OK' and the converted will be automatically saved to the folder you have set in Output Path.
   
   Note: Converted Monthly Contribution File will have a default filename prefix of MC. You may rename the file but make sure not to remove the prefix MC and file type .MCL

To resolve this error, please request for a new converter by calling +632 888-55-888 (press 1 then 0) to speak to a phone banker or emailing cashmgt@chinabank.ph. 

To resolve this error, please email the screenshot of error and HDMF excel file to cashmgt@chinabank.ph for checking. This error may be caused by incomplete details in SET-UP sheet.

To resolve this error, ensure that the date format of the computer used follows the mm/dd/yyyy format.

To resolve this error, please go to SET-UP Sheet of template, create Output Path and place the folder in DESKTOP location only. 

Once done, click SAVE SETTING again then retry file conversion.

To resolve this error, please check if both details in SET-UP and HDMF sheets were completely filled out and properly setup.

1. Input 0.00 for ER column when processing for Short Term/Calamity Loans.  
2. Input the employee's HDMF no. also for those who do not have Personal TIN. 
3. Input period (.) for employees who do not have Middle Name.
4. The Record Count/Total Employee Share (EE) and Employer Share (ER) Amount should match the total number of employees/amounts encoded in the template.

To resolve this error, please click "Enabled macros" button found in the upper left corner of your template. 

You may also follow these steps:

1. In the upper left corner, click File button
2. Select 'Options'
3. Next, click 'Trust Center' and then click 'Trust Center Settings'
4. In the Trust Center Settings window, select the 'Macro Settings' option. And choose 'Enable all macros'
5. Click OK.

Then click SAVE, close and reopen the template for changes to take effect.

To upload a Pag-IBIG file, please follow these steps: 

1.                    Go to www.bancnetonline.com/egov/login.egov and log in 

2.                    Go to Payments and click “New Payments” 

3.                    Select ““Pag-IBIG Contributions and Loans” in Payment Service then select “PAG-IBIG” in Profile 

4.                    Select “PAG-IBIG MCL” in File Format then click “Choose FIle” 

5.                    Attach converted Pag-IBIG file for upload (Monthly Contributions Payment, Calamity Loan Payment, Short-term Loan Payment) then click “Upload” 

You will be notified via email on the status of the upload. 

The maker should receive an email on the validation status of a Pag-IBIG upload within five minutes from the upload.

Also, maker may login in eGov and check status in Notifications from Dashboard page.

To validate a Pag-IBIG file,  the maker must ensure to have received an email indicating a “Valid File” status on the upload, and follow these steps: 

1.                    Go to www.bancnetonline.com/egov/login.egov and log in 

2.                    Click “Dashboard” 

3.                    Check Notifications and look for items with “For Approval” status. 

4.                    Click “For Approval” link 

Then the designated approver may login in eGov to authorize pending transaction. 

In case the maker receives an “Invalid File” upload, the maker must correct the errors in the file by following these steps: 

1.                    Go to www.bancnetonline.com/egov/login.egov and log in 

2.                    Click “Dashboard” 

3.                    Check Notifications and look for items with “Rejected” status 

4.                    Click “Rejected” link. This will download a text file containing errors 

5.                    Open the extracted file and revise according to the list of errors 

6.                    Re-upload the revised file 

Please refer to the list for Pag-IBIG file validation errors: 

1. Invalid Employer ID – means the Pag-IBIG Employer Number in the transmitted file is less than 12 digits or does not match the approved Pag-IBIG number. 
   
   
2. Invalid Branch Code – means the PAg-IBIG Branch Code in the transmitted file does not match the approved PAG-IBIG Branch Code. 
   
   
3. Invalid Employer Type (P or G only) – means that the input in the Employer Type field on file transmitted is incorrect. The valid values are only G (for Government) and P (for Private). 
   
   
4. Invalid PAG-IBIG MID of employees – Check the correct/valid Employee’s Permanent PAG-IBIG MID thru the employee or the Employee may verify the MID with designated PAG IBIG Branch. 
   
   
5. Invalid Period Covered or Applicable Month – means the Period Covered/Applicable Month in the file is neither a current nor advanced applicable month accepted in EGOV. 
   
   
6. ‘The file you are trying to upload does not match the selected file format.’ - Check the filename of the file transmitted. Should have “.MCL” as extension name. It should be the generated converted file and not the HDMF excel template.
   
   
7. ‘No details record found. Corrupted file.’  – Please send both the notepad (error file) and HDMF converter template to cashmgt@chinabank.ph for further review.
   
   
8. ‘No details record found. “Invalid Record length”’ – Please double check the indicated Record Count in header of template and should match the total number of employees encoded.
   
   
9. ‘The Employer ID/Branch Code in the file does not match with your profile. ‘ -  Check both the PAG-IBIG Employer Number and Branch code in the file transmitted if it matches the Approved PAG-IBIG number and PAG-IBIG branch code in the EGOV Enrollment.
   
   
10. ‘Invalid period covered.’ -  Check the Period Covered/Applicable Month in the file transmitted if it is the valid/accepted Applicable Month for the present Transmission Month
    
    Example: If Transmission Month is Sept 1-31, 2022 = accepted file upload Applicable Months are (current) Aug 2022 and (advanced/equal to Transmission Month) Sept 2022
    
    
11. ‘Invalid Details at line 3: Employer Contribution amount must be equal to zero.’  - Check the Employer Contributions amount column, it should be 0.00 for Paytypes ST, CL and M2. Or the Paytype should have been MC and not ST, CL or M2.

Please ensure that the maker has validated the Pag-IBIG file. To approve the said file, the approver, must follow these steps: 

1.                    Go to BancNet eGOV and log in 

2.                    Check Notifications and click “Payment Instruction(s) for Approval” 

3.                    Click the Yellow Check icon to prompt the Payment Instruction Approval window 

4.                    In Select Card, select your respective CAN 

5.                    Type your 6-digit PIN Number and click agree to the terms and conditions. 

6.                    Click “Submit” then click “Ok” to validate payment 

7.                    To print the digital receipt, click “Inquiry” then select Payment Inquiry 

8.                    Select “Approved” from the Status, click “Search” then click the “PI Ref. No” 

9.                    Click Yellow Icon to view history of the transaction 

10.                 Click the File Icon button to view the transaction receipt or proof of payment 

11.                 A preview of your transaction receipt will appear. Print the said transaction receipt as it serves as your Official Receipt. 

To check if PAG-IBIG payments were posted, you may inquire with designated Pag-IBIG Branch or Employer may view the records at Virtual Pag-IBIG website.

Yes. Pag-IBIG Payments can be cancelled, if payment has not yet been approved. To cancel unapproved payments, the approver must follow these steps: 

1.                    Go to BancNet eGOV and log in 

2.                    Click “Payment”, “Payment Approval”, then select the transaction to be cancelled 

3.                    Click Red Icon in the rightmost column then input Remarks for reason of cancellation 

4.                    Click the ‘Submit’ button then click ‘OK’.

No. Pag-IBIG payments cannot be reversed. For payment reversals, employers must directly coordinate with their designated Pag-IBIG Branch. 

To request for HDMF Converter template for PAG-IBIG payments, please call +632 888-55-888 (press 1 then 0) to speak to a phone banker or email cashmgt@chinabank.ph.

For late payments, please contact you designated Pag-IBIG branch 

For updates on PAG-IBIG enrollment, users may login to their respective eGov accounts. If status is still tagged as “Pending”, you may send an email to cashmgt@chinabank.ph for endorsement to PAG-IBIG Team and speed up the enrollment approval.

To file payments made to PhilHealth, the maker must follow these steps: 

1. Login to the PhilHealth EPRS website 
2. Generate SPA from the EPRS- Payment Management page 
3. Select applicable SPA for payment then click Push Payment icon 
4. Select “Online Payment” as Payment Option 
5. Click the BancNet icon. This will redirect you to the BancNet eGov website 
6. Select payment option from Pay Now or Pay Later 
7. Login as maker. Type your user name, password, and challenge answer to the challenge question 
8. Go to Payments tab and click New Payments.
9. Select ‘Philhealth Contributions’ in Payment Service
10. Select ‘Philhealth’ in Profile
11. Select applicable SPA in File Format then click “Upload”.
12. A confirmation message will prompt and SPA payment will be subject for approval.

Please ensure that the maker has filed a PhilHealth SPA for payment approval. To approve the said file, the approver, must follow these steps: 

1. Go to BancNet eGOV and log in 
2. Check Notifications and click on Payment Instruction(s) for Approval 
3. Click on the Yellow Check icon 
4. In Select Card, Select your respective CAN 
5. Type your 6-digit PIN Number and click agree to the terms and conditions 
6. Click “Submit” then “Ok” to validate payment 
   An approval confirmation from the bank will appear. 
7. Click “Print” to save copy of cyber receipt 

To request for payment confirmation, please contact your designated PhilHealth branch or you may login to PhilHealth EPRS website and go to Payment Posting page.

After payment approval, eGov automatically requests for the EPAR from EPRS. 

The approver, may manually trigger request of EPAR in eGov if no response received with the following steps below.

1. Go to Inquiry then click Payment Inquiry and click EPAR button in the rightmost column.
2. EPAR button will no longer be not available once EPAR is received from EPRS

Note: EPAR can only be manually triggered within the day, right after payment was approved.

Yes. PhilHealth payments can be cancelled, if payment has not yet been approved. Please note that the SPA Payment Record is locked in EPRS once payment option has been selected during its filing. 

 To cancel unapproved payments, the approver must follow these steps: 

1.                    Go to  BancNet eGOV and log in 

2.                    Check Notifications and click “Payment Instruction(s) for Approval” 

3.                    Select transaction to be cancelled then click the Cancel icon 

4.                    In the Remarks portion, type in reason for cancellation then click “Submit” 

 A message will be prompted if the cancellation is unsuccessful. The Cancel icon will still be enabled. 

 5. Repeat steps 3-4 until “Successful Cancellation” is prompted and the Cancel icon is disabled 

6. Login to the PhilHealth EPRS website 

7. Check if the record has been unlocked at EPRS 

8. Click the Push Payment icon at the rightmost column 

9. Select “Online Payment” as Payment Option 

10. Click the BancNet icon. This will redirect you to the BancNet eGov website. 

 The maker can proceed with payment filing through BancNet eGov. 

No. PhilHealth payments cannot be reversed. For payment reversals, employers must directly coordinate with their designated PhilHealth Branch. 

Yes. Employers may transact for late payments in eGov as long as maker was able to successfully generate SPA from Philhealth EPRS website first.

To resolve errors, please call +632 888-55-888 (press 1 then 0) to speak to a phone banker or email cashmgt@chinabank.ph, with your company name and a screenshot of the error.