Who can avail of the TELLERPHONE service?All China Bank TellerCard holders and non-TellerCard holders (e.g. Non-individual clients) maintaining deposit accounts with any branch of the Bank can avail of this service. This means clients with accounts like ChinaCheck Plus, or MoneyPlus Savings or Statement Savings can use the TELLERPHONE. Passbooks Savings accountholders can also use the TELLERPHONE as long as it is linked to a TellerCard.
Where can I avail of the TELLERPHONE service?You can avail the TELLERPHONE service in the branch where you maintain your TellerCard supported deposited account.
How can I avail of the TELLERPHONE service? For Individual Clients: A cardholder can avail the TELLERPHONE service by filling-up the Application for TellerCard/TELLERPHONE Account (ATTA) Form with the branch where he maintains his preferred account.For Non-individual Clients: The company’s authorized representative will have to fill-up the TELLERPHONE Service Enrollment Form (TSEF) with the branch where the company maintains its deposit account.
What are the documentary requirements to avail of the service? For Individual Clients: Only the TSEF is needed for individual clients. An ID is also requested to be presented.For Non-individual Clients: Aside from the TSEF and the ID, the following are also required to be submitted:
How much will I pay to avail of this service?There is no enrollment fee for the TELLERPHONE service.
What numbers will I dial to access my TELLERPHONE account?You will only have to dial 885-5888 for Metro Manila or dial 1-800-1888-5888 toll free.
Where can I get the TPIN for my TELLERPHONE?
How many deposit accounts can I, as the company’s authorized representative, access?
Only the deposit account/s of the non-individual clients are qualified for multiple account access.
Note: Enrollment is not required but it allows one to pay these by entering the account number with the utility company every time a payment is made.