1. Download the China Bank Mobile App from the App Store or Google Play
2. On the App, tap SIGN-UP then read and agree to the Terms & Conditions. Select "ATM/ Cash Card".
3. Create your user ID and password and nominate your active mobile number and email address.
4. Input the One-Time Password (OTP) sent to your nominated mobile number.
5. Go to the nearest China Bank ATM to authorize your mobile banking access. 
   Insert your ATM/Cash Card and enter your PIN > Select "Activate Enrollment" > Select "Mobile Banking"
6. On your first log-in, input the Online Activation Code (OAC) sent to your nominated email address.

You may now access your China Bank Mobile App account!
 

If you don’t have an ATM/ Cash Card, you may still sign up to the China Bank Mobile App by doing these steps:

1. Fill out the enrollment form at your branch of account. An SMS PIN will be sent to your registered mobile number once the form is validated and approved.
2. Download the China Bank Mobile App from the App Store or Google Play
3. On the app, tap SIGN-UP then read and agree to the Terms & Conditions. Select "non-ATM (Others)".
4. Input your account number, Date of Birth, and SMS PIN then tap Continue. Enter the One-Time Password (OTP) sent to your registered mobile number.
5. Select the account/s you want to link to your mobile app account.
6. Create your user ID and password and tap Confirm.
7. On your first log-in, input the Online Activation Code (OAC) sent to your registered email address.

You may now access your China Bank Mobile App account!

Yes, you may sign up to the China Bank Mobile App using your Online Banking credentials:

1. Download the China Bank Mobile App from the App Store or Google Play.
2. On the app, tap SIGN-UP then read and agree to the Terms & Conditions. Select "Register using Internet Banking Credentials".
3. Enter your online banking credentials and tap Next. Enter the One-Time Password (OTP) sent to your registered mobile number.
4. Select the account/s you want to link to your mobile app account and tap Next.
5. Create your user ID and password then tap Confirm.
6. On your first log-in, input the Online Activation Code (OAC) sent to your registered email address.

You may now access your China Bank Mobile App account!

Yes. Joint "OR" accounts are eligible for enrollment. However, Joint "AND" accounts are not allowed.

You may access the following DEPOSIT/CARD products and perform the transactions indicated below through your China Bank Mobile App:

Yes. You can still use and access your China Bank Online account and Phone Banking access once you start using the Mobile Banking App. This gives you more options and banking convenience.

Yes. You may install the Mobile Banking App to a maximum of five (5) devices. However, you may only access your account in these devices one at a time. Simultaneous login is not allowed.

Yes. The Mobile Banking App automatically generates SMS or email alerts to notify the user each time a successful transaction is performed.

If the mobile device that was lost or stolen is your only device registered, (1) you may call the bank at (02) 888-55-888 to request for the temporary deactivation or (2) if you have another mobile device, you may download the Mobile Banking App to the new device and de-register your old mobile device by performing the following transaction:

Step 1: Login to the Mobile Banking App
Step 2: Go to Settings Menu and select "De-Register Device"
Step 3: Select the device to de-register and click "Confirm".