China Bank’s President William C. Whang and Investor and Corporate Relations Group Head Alexander C. Escucha flanked by BSP Monetary Board Member Antonio S. Abacan, Jr., the awards committee chairman, and BSP OIC and Deputy Governor Cyd Tuaño-Amador during the awarding ceremony.
In recognition of its excellence in responding to customer concerns, China Banking Corporation (China Bank) was conferred the Pagtugon Award for Universal and Commercial Banks by the Bangko Sentral ng Pilipinas (BSP) at the 2018 Awards Ceremony and Appreciation Lunch for Stakeholders held recently at the BSP Complex in Manila.
“This award affirms our strong commitment to providing exceptional customer experience at every encounter,” said China Bank President William C. Whang.
Its thrift banking arm China Bank Savings (CBS) was also recognized as a finalist in the Outstanding Partner Bank in Clean Note Policy Campaign-Thrift Banks category.
The Pagtugon Award, which was created in line with the BSP's advocacy of upholding consumer protection, is given to banks that promptly and consistently respond to the Financial Consumer Protection Department’s referrals of consumer issues and have the least number of customer complaints with the BSP. Since 2012, the BSP has been giving the award to foster responsiveness and greater efficiency in the banking industry with regards to serving and protecting the interests of their clients as well as in adhering to best practices of customer service.
The Bank’s new award from the BSP comes in the heels of its recent awards for its adherence to the best practices in corporate governance and investor relations. These include winning the Best Investor Relations Company (Philippines) and Best Investor Relations Professional (Philippines) awards from Corporate Governance Asia for the fourth year in a row, and the Best Bank for Corporate Governance Philippines 2018 and Best Investor Relations Bank Philippines 2018 awards from Global Banking & Finance Review for the third consecutive year.