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CHINA BANK CASH REWARDS MASTERCARD FEATURES AND BENEFITS

CASH REWARDS1
Enjoy up to 6% Cash Rewards on your purchases.  Please refer to the Cash Rewards Member’s Guide to learn more.

WORLDWIDE ACCEPTANCE
Your China Bank Cash Rewards Mastercard is accepted in millions of Mastercard-affiliated merchants worldwide.  You can use your Card for in-store purchases by dipping it at point-of-sale terminals, tapping it at contactless-enabled machines (for transactions not more than Php2,000), and at online shopping websites.  Your China Bank Cash Rewards Mastercard cannot be used in gambling sites and casinos.

INSTALLMENT PROGRAMS2
Enjoy light monthly payments with China Bank Cash Rewards Mastercard’s installment programs.

  • 0% Merchant Installment2 – Enjoy year-round installment of up to 36 months at participating merchants.
  • Balance Transfer3 – Transfer balances from your other credit cards to your China Bank Cash Rewards Mastercard and pay in installment terms up to 24 months with low interest rates.
  • Transaction Conversion3 – Easily convert your straight transactions at non-installment merchants for lighter payment options.  Choose to pay in installment terms up to 24 months at low interest rates.

INTEREST-FREE CREDIT
All your Card transactions are interest-free when you pay your Statement Balance in full on or before the Payment Due Date indicated in your Statement of Account.

Finance Charges will not be imposed if you opt to pay the Statement Balance.  However, if you choose to pay the Minimum Amount Due or any amount less than the Statement Balance, applicable Finance Charges will be levied accordingly.  Always pay your Card bills on time to maintain a good credit standing.  The Bank reserves the right to increase or decrease your credit limit based on Bank policies.

CHINA BANK CREDIT CARD EXCLUSIVE DEALS (CBC DEALS)
Enjoy exciting discounts and freebies at participating establishments with your China Bank Cash Rewards Mastercard!  Click here to check ongoing promotions.

SUPPLEMENTARY CARDS
Share the privileges of your China Bank Cash Rewards Mastercard with your loved ones.  They can enjoy the same perks you get through CBC Deals, 0% installment program, or online shopping.  To apply for a Supplementary Card, call China Bank Customer Service 24/7 Hotline or download the Supplementary Card application form.

SECURITY FEATURES
Your China Bank Cash Rewards Mastercard is equipped with the following security features to ensure the safety of your Card purchases:

  • Transaction Alerts – Get SMS alerts and e-mail notifications through your mobile number and e-mail address on record for every Card transaction made.  This gives you peace of mind because you are on top of your Card activities.
  • 3D Secure – This serves as an additional layer of security every time you transact at participating 3D Secure online merchants as you will be asked for the One-Time Password (OTP) sent to your mobile number on record.  As such, always keep your mobile number updated by calling China Bank Customer Service 24/7 Hotline.
  • EMV Chip – This is an advanced feature that improves payment security.

STATEMENT OF ACCOUNT (SOA)*
To support our green initiative, you are automatically enrolled in our electronic SOA (e-SOA) facility.  Your monthly e-SOA will be sent to your e-mail address on record.  You will also receive an SMS alert once your e-SOA has already been sent via e-mail.

Remember to always pay on or before the Payment Due Date indicated on your e-SOA to avoid incurring Finance Charges and Late Payment Fees and to ensure uninterrupted use of your Card.  Inform us immediately should you fail to receive your e-SOA.  To ensure receipt, always keep your e-mail address on record updated by calling China Bank Customer Service 24/7 Hotline.

24/7 CUSTOMER SERVICE
Our China Bank Customer Service Hotline is available to assist you with your needs 24 hours a day, 7 days a week.  Simply call +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 (PLDT).

  • Self-Service Phone Banking
    No need to go to the branch or wait for a China Bank Phone Banker to attend to your Card inquiries.  With our Interactive Voice Response System (IVRS), you can make simple inquiries with ease about your Available Credit Limit, Outstanding Balance, Total Amount Due, Minimum Amount Due, Payment Due Date, and Last Payment Information.

LOST CARD PROTECTION
In the event that your Card was lost or stolen, you should immediately contact China Bank Customer Service 24/7 Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.  You will not be liable for charges incurred in your Card Account after the time of reporting of lost or stolen Card.

FLEXIBLE PAYMENT OPTIONS
You may opt to pay any of the following amounts:

  • Your Statement Balance as indicated in your latest SOA
  • Minimum Amount Due, which includes: (a) past due amount, if any (b) 5% of Statement Balance or Php500, whichever is higher (c) any amount in excess of your credit limit
  • An amount less than your Statement Balance but not less than your Minimum Amount Due

PAYMENT CONVENIENCE
Settle your China Bank Cash Rewards Mastercard bill through any of the following channels:

  1. China Bank Channels:
    • Over-the-counter at any China Bank branch nationwide
    • China Bank Online, Tellerphone4, and ATMs
    • Automatic Debit Arrangement (ADA) with your China Bank Deposit Account4 
  2. Other Payment Channels:
    • Over-the-counter at any China Bank Savings branch nationwide
    • China Bank Savings (CBS) Online, TellerPhone, and ATMs
    • BancNet Online and ATMs
    • SM Payment Centers, SM Hypermarket, and Savemore
    • Select Walter Mart branches

1Subject to applicable Terms & Conditions.
2Minimum installment amount is Php3,000 or as set by Merchant.  Tenor may vary per merchant.
3Applicable to Principal Cardholders.
4Principal Cardholders may apply at their China Bank branch of account.

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