1. What is China Bank Easy Bills Pay?
   
   China Bank Easy Bills Pay is the Auto-Charge Payment Facility of China Bank Credit Cards which allows you to enroll periodic and recurring utility bills of accredited merchants for payment via automatic charging to your China Bank Credit Card. 
   
   
2. Who are qualified to enroll to the Easy Bills Pay facility? 
   
   Only China Bank Credit Card Principal Cardholders with an active and current account may enroll to the facility. 
   
   
3. How do I enroll my merchant billers?
   
   You may enroll your merchant billers by calling China Bank’s Customer Service Hotline at +632 888-55-888. You may also e-mail your Easy Bills Pay Application Form to easybillspay@chinabank.ph. Kindly ensure to use your registered e-mail address with China Bank. You may download the application form by clicking here. 
   
   
4. How many merchant billers can I enroll? 
   
   There is no limit in the number of merchant billers that you can enroll. 
   
   
5. Can I enroll a utility bill which is not registered under my name? 
   
   Yes, you may enroll utility bills not under your name. 
   
   
6. How will I know if my enrollment is approved? 
   
   You will receive a notification regarding your enrollment status through your registered mobile number and/or e-mail address. Processing time for the enrollment is twenty (20) banking days upon receipt of enrollment request. 
   
   
7. When will my enrollment take effect? 
   
   Your enrollment to the facility will take effect on the next billing cycle of your account with the merchant biller. If there are unpaid bills prior to the approval of the enrollment, you must settle these unpaid bills directly with the company within the prescribed payment period. Only bills dated after approval of the enrollment may be paid through China Bank Easy Bills Pay. 
   
   
8. I have not received any confirmation on merchant biller enrollment, do I still need to pay the merchant biller? 
   
   Prior to enrollment confirmation, you must settle your utility bill through the merchant biller’s payment channels to avoid any inconvenience. 
   
   
9. How will I know if my utility bill has been charged to my China Bank Credit Card? 
   
   You will receive a notification through your registered mobile number and/or e-mail address for approved and declined posting of auto-charge transaction on your China Bank Credit Card. In the event of declined auto-charge transaction, kindly settle your utility bill through the merchant biller’s payment channels. 
   
   
10. When and how much will be charged to my China Bank Credit Card? 
    
    Your China Bank Credit Card will only be charged on your utility bill due date with the amount indicated in the billing information provided to us by the merchant biller. In case of any discrepancy, you may directly get in touch with the merchant biller. 
    
    
11. What are the reasons for my auto-charge transaction to be declined? 
    
    Your auto-charge transaction may be declined for reasons such as, but not limited to, cancelled or suspended credit card, insufficient credit limit, and delinquent or past due status of credit card. 
    
    
12. How do I cancel my enrollment to the Easy Bills Pay facility? 
    
    You may request for the cancellation of your enrollment to the program by calling China Bank’s Customer Service Hotline at +632 888-55-888. The merchant biller may also cancel your enrollment to the program due to declined auto-charge transaction. Processing time for the enrollment cancellation is twenty (20) banking days upon receipt of cancellation request. 
    
    
13. Do I earn China Bank Rewards Points for my auto-charge transactions?
    
    No. Auto-charge transactions are not qualified to earn China Bank Rewards Points. You may view the China Bank Rewards Program Terms and Conditions here. 
    
    
14. Do I need to re-enroll to the facility in case my China Bank Credit Card is replaced or renewed?
    
    No. Your enrolled utility bills will be automatically charged to your replaced or renewed China Bank Credit Card provided it is already activated. 
    
    

CHINA BANK CREDIT CARDS - EASY BILLS PAY

EASY BILLS PAY (the “Auto-Charge Facility” or “Facility”) is a payment facility under which a Principal Cardholder (“Cardholder”) may enroll periodic and recurring bills of accredited merchants for payment via automatic charging to their China Bank Credit Card ("Card"). 

TERMS AND CONDITIONS

By availing of the Auto-Charge Facility, Cardholder hereby affirms that he/she has read, understood, accepted, and consented to the following terms and conditions: 

1. The Auto-Charge Facility is available to all active principal China Bank Credit Cardholders in good credit standing. The Auto-Charge Facility is not available for Corporate Cards. 
   
   
2. Cardholders may enroll bills to the Facility by either: 
   a. Calling China Bank’s Customer Service Hotline at 888-55-888 or Domestic Toll-Free Number at 1-800- 1888-5888 and requesting for bills enrollment to the Facility; or 
   b. Accomplishing the EASY BILLS PAY Auto-Charge Application Form found at China Bank’s website on www.chinabank.ph, and emailing the accomplished form to easybillspay@chinabank.ph. When submitting the application form via email, the Cardholder must use their email address as registered with China Bank. 
   
   
3. Only bills fromChina Bank accredited merchants (the “Merchant Biller”) may be enrolled into the Facility. A list of accredited Merchant Billers may be found on the China Bank website. China Bank shall notify the Cardholder in case an enrolled bill’s Merchant Biller has ceased to be accredited with China Bank. In the event a Merchant Biller ceases to be accredited, China Bank shall immediately cease the Auto-Charge transactions of enrolled bills from such Merchant Biller. 
   
   
4. The Cardholder may enroll bills that are in the Cardholder’s name, or in the name of another person (third party subscriber). 
   
   
5. China Bank will share with the relevant Merchant Biller only the Cardholder and Card information that are necessary to facilitate the processing of the Auto-Charge transaction with the relevant Merchant Biller.
   
   
6. Processing time for bill enrollmentinto the Facility is twenty (20) banking days from China Bank’s receipt of the request for enrollment. The relevant Merchant Biller shall be informed of such enrollment request, and shall instruct China Bank whether to approve or reject the request. However, China Bank shall have the final and absolute discretion to reject the enrollment request of the Cardholder with or without reason thereof. Cardholders will receive a notification via email and SMS (on their email address and mobile number registered with China Bank) informing themwhether their enrollment request has been approved or rejected. 
   
   
7. Until the Cardholder has received confirmation via email or SMS that the enrollment request has been approved, it is the responsibility of the Cardholder to ensure that the bills are duly and timely settled. Outstanding or unpaid bills that remain unsettled upon approval of enrollment request into the Facility may not be charged to the Card. It is the sole duty and responsibility of the Cardholder to check and confirm whether such bills were charged to the Card and payment was made to the Merchant Biller. 
   
   
8. China Bank reserves the right to decline or reject any request for bill enrollment, or to cancel any existing enrollment in the Auto-Charge Facility. China Bank will inform the Cardholder when their enrollment request has been declined or rejected, or their existing enrollment has been cancelled. 
   
   
9. Upon approval of the request for bill enrollment in the Auto-Charge Facility, China Bank and the relevant Merchant Biller shall commence the automatic and periodic charging of the total amount due of the recurring enrolled bill to the Cardholder’s Card. China Bank shall auto-charge to the Card on the due date of the bill only the exact amount due as indicated in the billing information provided by the Merchant Biller. 
   
   
10. An Auto-Charge transaction may be declined, rejected, or cancelled for reasons including, but not limited to, insufficient credit limit, overdue balance, suspension, blocking, or cancellation of the Card. The Cardholder is solely responsible for ensuring the Card’s adequate credit limit and standing at the time of the Auto-Charge transaction on the due date of the bill. 
    
    
11. If an Auto-Charge transaction is declined, rejected, cancelled or otherwise unsuccessful for any reason, the Cardholder or third party subscriber shall not hold China Bank liable for any damage, loss, liability or expense that the Cardholder or third party subscriber may suffer or incur, directly or indirectly, as a result. In such an event, the Cardholder or third party subscriber is solely responsible for settling the unpaid bill with the relevant Merchant Biller. 
    
    
12. The Merchant Biller may cancel the Cardholder’s Auto-Charge enrollment of their relevant bill at any time and without prior notice to the Cardholder. The Cardholder shall be solely responsible for checking and confirming with the relevant Merchant Biller if future billing will still be billed to the Card. The Cardholder shall address any issue regarding such cancellation directly with the Merchant Biller. 
    
    
13. China Bank shall not be liable for any dispute on the amount auto-charged to the Card. Any dispute regarding the amount auto-charged to the Card and posted in the Cardholder’s account shall be directed by the Cardholder to the Merchant Biller. 
    
    
14. China Bank will send an email or SMS notification to the Cardholder (through their contact details as registered with China Bank) for each successful or unsuccessful Auto-Charge transaction. 
    
    
15. In the event the Card is replaced with a new card for reasons such as but not limited to loss, upgrade, or other similar causes,the previous Card’s enrolled bills under the Auto-Charge Facility shall be charged to the new Card. The Cardholder has the obligation to monitor the periodic billings that become due during the process of replacement, re-issuance and activation of the new Card, and pay the bills due directly to the Merchant Biller. 
    
    
16. The Cardholder may cancel any Auto-Charge Facility bill enrollment by calling China Bank’s Customer Service Hotline 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 and requesting for such cancellation. Processing time for cancellation is twenty (20) banking days from the date of request for cancellation. China Bank will send the Cardholder an SMS and email notification upon successful cancellation of the Auto-Charge Facility bill enrollment. Prior to or at the time of the cancellation, unpaid bills enrolled in the Facility may or may not be charged to the Card. It is the sole duty and responsibility of the Cardholder to check and confirm whether such bills were charged to the Card and payment made to the Merchant Biller. 
    
    
17. Upon cancellation of the bill enrollment in the Auto-Charge Facility, China Bank and Merchant Biller shall cease the automatic and periodic charging of the total amount due of the cancelled enrolled bills to the Cardholder’s Card. 
    
    
18. Auto-Charge transactions will form part of and are included in the Cardholder’s Statement Balance and Outstanding Balance. 
    
    
19. Auto-Charge transactions will not earn Rewards Points. 
    
    
20. The Auto-Charge Facility enrollment is co-terminus with the Cardholder’s membership with China Bank Credit Cards. Any suspension, cancellation, withdrawal, or termination of such membership shall result in the automatic termination of Cardholder’s enrollment and use of the Auto-Charge Facility. 
    
    
21. The Terms and Conditions governing the issuance and use of China Bank Credit Cards are incorporated herein by reference and made an integral part hereof. 
    
    
22. The terms and conditions governing this Auto-Charge Facility may be amended or supplemented by China Bank from time to time.
    
    
23. For concerns or complaints, Cardholder may call China Bank’s Customer Service Hotline at (632) 888-55-888 or e-mail creditcards@chinabank.ph. 
    
    
24. China Bank is regulated by the Bangko Sentral ng Pilipinas (BSP) with contact number (632)8708-7087 and email address consumeraffairs@bsp.gov.ph. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).