Check Management

About China Bank
Contact Us
Please expect a reply from us within 24 hours of sending your message except for messages sent on weekends and holidays, as this will be replied on the next banking day.
Head Office Address
China Bank Building, 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines
Contact Information
  • To report a Lost ATM Card & for other ATM concerns:
    Please call (632) 8885-5559
    Availability: 6AM - 10PM on Mondays-Saturdays, and 8:30AM - 5:30PM on Sundays
  • To report a Lost Credit Card:
    Tellerphone Hotline: (632) 888-55-888
    Press '2' for Credit Card Services
    Press '2' to Report a Lost Card
  • For inquires and concerns, please call our
    Customer Contact Center:
    Tellerphone Hotline: (632) 888-55-888
    Available 24 hours a day, 7 days a week.
  • Domestic Toll-Free Nos:
    1-800-1888-5888 (PLDT)
  • International Toll-Free Countries:
  • Click here for the list of International Access Code.
  • Email Address:
  • Viber:
    Available daily from 8:30 AM to 5:30 PM
    Reminders on using China Bank's Viber Messaging Facility:
    1. This channel can only send/receive Viber Messages. Calls cannot be made nor received thru this channel.
    2. This channel is limited to general information and inquiries only. For your security and privacy, account and personal information will not be requested and should not be provided.
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