China Banking Corporation Data Privacy Notice
We are committed to protecting your privacy in accordance with Republic Act 10173 (“Data Privacy Act of 2012”), its implementing rules and regulations, and other applicable laws of the Republic of the Philippines. We assure you that any information you communicate to us is protected. The Bank employs a combination of organizational, physical, procedural and technical security measures to secure your personal information and sensitive personal information (collectively referred hereto as “personal data”).
When and What Personal Information We May Collect
When you apply for, avail or use the Bank’s products or services, interact with our employees and/or authorized representatives, visit our premises, and/or access our phonebanking, and/or access our online systems and mobile applications, the Bank may collect your personal data, such as but not limited to your:
If you provide us with any personal data relating to a third party, you represent to us that you have obtained the consent of such third party to provide us with his/her personal data for the relevant purposes.
Use and Processing of Your Personal Data
The Bank may use your personal data for various purposes, including but not limited to:
The Bank ensures that only authorized personnel within the various units of the Bank has access to your personal data. Nevertheless, the Bank may share your personal data with the following:
Such data sharing activities shall be done in a manner that is compliant with the Data Privacy Act of 2012 and under an obligation of confidentiality.
The Bank may retain, process, update and/or share your personal data for as long necessary for the fulfilment of the purpose for which it was collected and such other purposes that you may have consented to from time to time, or as required by pertinent laws and regulations. Below are some relevant regulatory requirements that require the Bank to retain personal data:
Cookies and Similar Technologies
When you access and use our websites and electronic platforms, we may collect and process non-personal data as follows:
Data Privacy Rights
Under the Data Privacy Act of 2012, the rights of the data subject is specifically set forth in Section 16 of the said law. As a data subject, you are afforded the following rights in relation to your personal data under the Data Privacy Act of 2012:
Individual customers may opt out from receiving non-service related communications (i.e. direct marketing and cross-selling) by visiting their branch of account, or simply by sending an email to email@example.com or through the bank’s Customer Contact Center at (632) 888 55 888. If you ask us not to send you marketing messages, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive marketing messages. Even if you tell us not to send you marketing messages, we’ll continue to use your contact information to provide you with important and/or service-related information, such as but not limited to your usual transaction notifications, updates on your accounts or on the products and services you avail from the Bank, system maintenance, availability of our bank systems and services that may have impact on your banking activities with us, changes to your terms and conditions or if we need to tell you something to comply with our regulatory obligations.
You shall notify us in writing, which must be acknowledged by us, if you do not consent to any of the processing described above and/or sharing of said information with our representative officers, subsidiaries, affiliates, agents and accredited third parties/vendors, service providers, or other persons or entities that we may reasonably select.
Privacy inquiries, requests, and concerns
For your data privacy inquiries, requests or concerns, you may email our Data Protection Office at firstname.lastname@example.org or get in touch with our Contact Center via our hotline at (632) 888-55-888.
Changes to Our Privacy Notice
We may amend this Privacy Notice from time to time as may be necessary for us to comply with laws and regulations that are applicable to us and to how we process your personal data. Updates to this Privacy Notice will be posted on the Bank’s website.