Check Management

Personal
Business
About China Bank
Credit Card FAQ

Section 1: Application 

  1. What are the different credit card types offered by China Bank?
    China Bank is introducing three (3) core card types namely, Prime, Platinum, and World under the license of Mastercard.

    China Bank Prime Mastercard is your “go-to” card. It’s the card that is flexible to your needs, giving the extra boost to manage your finances and more value to your spending.  It makes your day to day more exciting and extraordinary.

    China Bank Platinum Mastercard is your ultimate privilege lifestyle card. It’s the card that allows you to experience life’s wonderful surprises, to shop, dine, and travel to your heart’s content.

    China Bank World Mastercard is your total luxury card. It provides the widest spectrum and access to a highly exclusive lifestyle, benefits, offerings and services. It brings the world so much closer to you, giving you access to your personal concierge, VIP lounges, global perks, and exclusive events. It’s the card that takes luxury to a whole new level.

  2. How do I apply for a China Bank Mastercard?
    You may apply for a China Bank Mastercard at any China Bank branch near you. You may also e-mail your fully-accomplished application form together with other documentary requirements to cardsales@chinabank.ph. You can download the application form by clicking here. (Note: Please do not leave any field blank on your application form. Indicate "N/A" if not applicable.) 

  3. What are the qualifications for applying for a China Bank Credit Card?
    • You must be a resident of the Republic of the Philippines
    • Age requirement:
      • Non-Depositors: Between 21 to 65 years of age for Principal; at least 13 years of age for Supplementary
      • China Bank Depositors: Between 21 to 70 years of age for Principal; at least 13 years of age for Supplementary
    • Gross Annual Income:
      • Php 180,000.00 for Prime
      • Php 500,000.00 for Platinum
      • Php 1,000,000.00 for World

  4. What documentation do I have to provide when applying for a China Bank Mastercard?
    The following documents are required:
    1. Fully accomplished and signed China Bank Mastercard application form.
    2. Proof of Identification (At least one Valid Photo Bearing Government issued ID – Driver’s License, SSS ID, TIN card, Voter’s ID, Unified Multi-Purpose Card, Professional Regulation Commission (PRC) ID, Integrated Bar of the Philippines ID, Postal ID, Philhealth ID, National Bureau of Investigation (NBI) Clearance/renewal card, Firearms License card, Barangay Certification, Passport (Philippine/Foreign), Police Clearance, Alien Certificate of Registration (ACR), GSIS ID, OWWA ID/OFW ID, Seaman’s book, Senior’s Citizen card, Certification/ID from National Council for the Welfare of Disabled Persons (NCWDP)
    3. Proof of Income
      • For Private and Government Employees, submit any of the following:
        • Latest 3 months’ salary payslip
        • Certificate of Employment/Notice of Salary Increase/Employment Contract
      • For Self-Employed/Self-employed Professional, submit all documents below:
        • Latest Income Tax return (BIR form 1701)
        • Latest Audited Financial Statement
        • Business Registration (DTI/SEC)
    4. Additional Regulatory Requirement
      • Latest Income Tax Return (BIR form 2316 or 1700)
      • Proof of Current and Permanent Address (must be under the applicant’s name)
      • Proof of Date of Birth, Place of Birth  and Nationality
    5. For Non-Immigrants and Embassy employees, aside from requirements above the following documents should also be submitted.
      • Photocopy of unexpired passport or visa
      • Alien Certificate of Registration/I-Card (ACR/ICR)
    6. Valid credit card/s with tenure of at least one year and issued in the Philippines

  5. How many supplementary cards can I have?
    There is no limit to how many supplementary cards you want to enroll. You and your supplementary cardholders share a single credit limit. Annual Membership Fee for all your supplementary cards is FREE of charge. 

  6. How do I apply for a supplementary card?
    You may apply for a China Bank Mastercard supplementary card at any China Bank branch near you. You may also contact China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888. A fully accomplished application form signed by both the primary and supplementary applicant and required documents under the name of the supplementary applicant must be submitted. For the complete list of required documents, please see Question #4 above (excepting Proof of Income).  

  7. How can I find out the status of my China Bank Mastercard application?
    You may contact China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888 to inquire the status of your application.

Section 2: Product Features

  1. Is China Bank Mastercard accepted globally?
    Yes, China Bank Prime, Platinum, and World Mastercard are accepted in over 22 million locations worldwide, specifically, at retail outlets, ATM, and online shopping sites, where you see the Mastercard logo.

  2. What is EMV?
    EMV is a chip technology which provides enhanced security and protection against fraud.  EMV chip card is embedded with microprocessors with encryption keys to secure the transaction through card authentication, cardholder verification, and transaction authorization. It is nearly impossible to create a counterfeit EMV card that can be used to conduct an EMV payment transaction successfully.  

  3. What is Mastercard Contactless?
    Mastercard Contactless allows you to pay for your small purchases (not exceeding P2,000.00*) with just a simple tap of your credit card with no signature required before you checkout.
    *Subject to change.

  4. Where can I use my China Bank Mastercard Contactless?
    You can use your China Bank Mastercard Contactless at retail outlets where you see the Contactless logo. There are nearly 700,000 merchant locations and mobile applications worldwide accepting Contactless enabled cards. To name a few in the Philippines, Starbucks, Red Ribbon, Burger King, Café France, Café Ti Amo, French Baker, Fully Booked, National Bookstore, Caltex, Petron, Shell, The Body Shop, Bench, Esprit, Fossil, Astroplus, and Nissan CarLease. If you don’t see the Contactless logo, you may still use your China Bank Mastercard through the regular POS terminal.

Section 3: Servicing Information

  1. How can I find out information about my China Bank Mastercard accounts (i.e. credit limit, cash limit, billing cycle etc.)?
    Your account information is indicated on the card carrier accompanying your China Bank Mastercard. You may also contact China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

  2. What is my credit limit for?
    Credit limit is the maximum available amount that you can use to make a purchase using your China Bank Mastercard. It is shared among the principal and supplementary cardholders. China Bank reserves the right to disapprove purchases that exceed your credit limit.

  3. Can I request for a change in credit limit?
    Yes, you may contact China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888 for change in credit limit. This is subject to review and approval of China Bank.

  4. What is the monthly Finance Charge for the China Bank Mastercard, when is it applicable, and how is it computed?
    Finance charge is applicable only when you pay below your Total Amount Due or the Minimum Amount Due. The unpaid balance shall be subject to a Finance Charge. The finance charge is 3.5% per month for Prime, 3.25% per month for Platinum, and 3% per month for World. It is determined using the daily interest computation method:
    Step 1: Multiply the posted transaction amount with the finance charge rate and number of days from posting date to current statement date, divided by 30. Repeat this step for each posted transaction.
    Step 2: Multiply the previous balance with the finance charge rate and number of days from previous statement date to day before payment posting date, divided by 30.
    Step 3: Multiply the unpaid balance with the finance charge rate and number of days from payment posting date until day before current statement date, divided by 30.
    Step 4: Sum up the results from steps 1 to 3 to arrive at the total finance charge earned for the current statement.

  5. How do I inquire about my balances?
    You may inquire about your Available Credit Limit, Statement Balance, or Outstanding Balance through the China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888. Soon, these services shall be made available through China Bank Online Banking and Mobile Banking facilities.

  6. When do I get billed for my purchases?
    All approved transactions are posted on your credit card account immediately. Generation of your Statement of Account (SOA) shall be in accordance with the billing cycle/cut-off date specified in your card carrier that came with your China Bank Mastercard. Any transaction posted before the cut-off date will form part of the statement balance. Your monthly SOA will be delivered to your billing address and/or electronic copy will be sent to your registered e-mail address.

  7. How do I know how much to pay?
    The amount due is indicated in your SOA as Total Amount Due. However, you can choose to pay just the Minimum Amount Due. The minimum amount due is 5% of the Total Amount Due or Php 500.00, whichever is higher. 

  8. When do I have to pay for my credit card bill?
    You can pay on or before your Payment Due Date. If your due date falls on a Saturday, Sunday, or Holiday, payment should be made on the next banking day following the weekend or holiday. Late payments shall be subjected to corresponding fees and charges. For local check payments, payment must be done three (3) banking days before the payment due date. Acceptance of payment is considered effective only upon encashment/collection/clearing. If you are paying for multiple accounts, please issue separate checks per account to avoid erroneous posting of payments. Payment should be made on a per card basis. 

  9. What will happen when the Minimum Amount Due is not settled by the Payment Due Date?
    Late payments will be subject to corresponding late payment fees and finance charges. Your credit record with China Bank will reflect a history of being overdue and may be reported to credit bureaus.

  10. Where can I pay my China Bank Mastercard bill?
    You can pay your China Bank Credit Card bills through any of the following channels:
    • China Bank Branch
      Use “Collections/Bills” Payment Slip and pay via:

      • Cash
      • Debit from CBC Deposit Account
      • Check payable to China Bank Credit Cards (indicate your credit card number, name, and contact number at the back of the check)
    • China Bank Online
      (Click here to view the step-by-step guide)

    • BPI (BPI Express Teller ATM, BPI Express Online, BPI Express Mobile)
      Log-on to BPI Express Online page, go to > Payments and Reloading > Bills Payment > Enroll All Other Bills

    • SM Bills Payment Center, Hypermarket, Savemore, and selected Waltermart branches
      (Click here to view the list of payment centers)

  11. What will happen if my card balance exceeds my credit limit?
    An overlimit fee will be charged if card balance exceeds the credit limit by at least PhP500.00 upon billing cycle/cut-off date.

  12. How do I report concerns or error regarding my statement?
    You must notify China Bank of any billing error or disputed transactions in the SOA within twenty (20) days from Statement Date, otherwise the SOA shall be considered true and correct. Please call China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

  13. What to do when my China Bank Master Card is lost or stolen?
    You must report lost or stolen card immediately by calling China Bank TellerPhone at (632) 88-55-888 or Domestic Toll-Free Number 1-800-1888-5888.
    If you are abroad, you may call the Mastercard Global Service Toll-Free Number 1-636-722-7111 to report lost and stolen card.

  14. Will I be liable for charges incurred in my card account after my card is stolen?
    You will not be liable for charges incurred in your card account after the time of reporting of stolen/lost card. Only transactions prior to the time of reporting will be charged to you.

  15. How do I request for a replacement if my card is defective or there is change or correction in my name?
    You may request for a replacement card through China Bank TellerPhone at (632) 88-55-888 or e-mail creditcards@chinabank.ph. A minimal card replacement fee of PhP400.00 will be charged to your card account.

  16. I would like to use my China Bank Mastercard abroad. How will my transactions abroad be billed in my card? What are the fees and charges on my card if I use it abroad?
    Your foreign currency transactions abroad will be billed to your card in Philippine Peso. It will be converted by applying our foreign conversion rate, which is composed of the foreign exchange rate from Mastercard applicable on the posting date of the transaction, and a minimal China Bank foreign currency mark-up fee.
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