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Please expect a reply from us within 24 hours of sending your message except for messages sent on Friday, Saturday or Sunday as this will be replied on the next banking day. If you don't receive a reply e-mail, please re-send your message.
Head Office Address
China Bank Building, 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines
Contact Information
  • To report a Lost ATM Card & for other ATM concerns:
    Please call (632) 885-5559
    Availability: 6AM - 10PM on Mondays-Saturdays, and 8:30AM - 5:30PM on Sundays
  • To report a Lost Credit Card:
    Tellerphone Hotline: (632) 88-55-888
    Press '2' for Credit Card Services
    Press '2' to Report a Lost Card
  • Customer Contact Center:
    Tellerphone Hotline: (632) 88-55-888
    Available 24 hours a day, 7 days a week.
  • Domestic Toll-Free Nos:
    1-800-1888-5888 (PLDT)
    1-800-3888-5888 (Digitel)
  • International Toll-Free Countries:
    HONGKONG
    ITALY
    SINGAPORE
    USA
    AUSTRALIA
    CANADA
    CHINA
    JAPAN
    KOREA
    THAILAND
  • Click here for the list of International Access Code.
  • Email Address: online@chinabank.ph
  • Fax Number:
    (632) 519-0143
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