Guided by our Core Values - Integrity, High Performance Standards, Commitment to Quality, Customer Service Focus, Concern for People, Efficiency and Resourcefulness / Initiative, China Bank’s business has always been anchored on honest and ethical conduct, and in compliance with applicable laws and regulations. These core values are also the foundation of our existing Code of Ethics, which was approved by the Board of Directors in 1996.
Our Code of Ethics provides clear guidelines on acceptable and unacceptable behavior and business practices, including the principle of ensuring that China Bank’s interest is superior to the personal interest of directors and officers. We have a policy on conflict of interest, prohibiting self-dealing and conflicts of interest among our directors, officers, employees, customers and suppliers to China Bank. Our directors and officers should not obtain personal gain or profit by reason of their position in the Bank.
To promote adherence to the Code and deter wrongdoing, any breach of conduct are subject to appropriate actions. We have a whistleblowing policy, wherein employees, customers, shareholders, and third party service providers are encouraged to report questionable activity, unethical conduct, fraud or any other malpractice by mail, phone or e-mail, without fear of reprisal or retaliation. Concerns are addressed in a confidential manner by HRD, Office of the Corporate Secretary (OCS), Investor Relations Office, and the Compliance Office.
Training and compliance monitoring are integral parts of our Code of Ethics. Human Resources Division (HRD) ensures that every China Bank employee is aware of and upholds our Code of Ethics. All new employees are given a copy of the Code of Ethics booklet. Receipt thereof is acknowledged in writing. New employees likewise undergo the New Employees’ Orientation Course (NEOC) wherein our Code of Ethics is comprehensively discussed."